topic Re: having trouble in Get Support

having trouble

amypollard — Wed, 05 Jan 2022 13:11:24 GMT

i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

Re: having trouble

Lar — Fri, 28 Jun 2019 13:21:48 GMT

Anything to do with your account you will need to contact the moderators with this link. Wait times for a reply can be a day to days. Cheers

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: having trouble

Triguy — Fri, 28 Jun 2019 13:23:24 GMT

When you log into your self serve account is it showing active ?

To inquire about a refund, contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It can take 48-72 hours for a response depending on workload.

Re: having trouble

geopublic — Fri, 28 Jun 2019 13:23:25 GMT

@amypollard wrote:
i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

@amypollard What plan are you on?

Re: having trouble

hycm53 — Fri, 28 Jun 2019 14:52:55 GMT

@amypollard wrote:
i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

Re: having trouble

GinYVR — Fri, 28 Jun 2019 17:39:00 GMT

@amypollard Can you provide some screenshots of your account? we are all just normal users here and don't have access to your account information. One scenario is you might have just added money to your account and didn't use it to purchase a plan?