topic Re: overcharged 2.56 every month in Get Support

overcharged 2.56 every month

marissafaber — Wed, 05 Jan 2022 13:11:16 GMT

I started my plan in August, $40 a month. In December I started to auto pay and now since then every month have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Thanks

Re: overcharged 2.56 every month

hairbag1 — Fri, 28 Jun 2019 04:17:37 GMT

Oh those dang taxes !!

If you have a credit card on your account and Autopay is turned on, then you should get the Autopay Reward.

Re: overcharged 2.56 every month

computergeek541 — Fri, 28 Jun 2019 04:18:26 GMT

@marissafaber wrote:
I started my plan in August, $40 a month. In December I started to auto pay and now since then every month have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Thanks

Are you in a place with a total sales tax rate of 12%? If so, you haven't been overcharged. This would mean that you've been charged $38 plus a total sales tax of 12% (combined federal and provincial).

Re: overcharged 2.56 every month

Dunkman — Fri, 28 Jun 2019 04:18:57 GMT

@marissafaber

You need to pay taxes every month also. Likely also got $2 autopay credit.

$38 x 1.12 = $42.46

You could also check your payment history in your self service account to verify.

Re: overcharged 2.56 every month

marissafaber — Fri, 28 Jun 2019 04:19:16 GMT

that's what I thought but my first few months (Aug-Nov) I wasn't charged that! It was just 40 even.

Re: overcharged 2.56 every month

computergeek541 — Fri, 28 Jun 2019 04:23:45 GMT

@marissafaber wrote:
that's what I thought but my first few months (Aug-Nov) I wasn't charged that! It was just 40 even.

There is a bug in the payment system that sometimes causes new customers to not be charged tax for the first payment if activating online. It just means that you were undercharged before, not you being overcharged now.

Re: overcharged 2.56 every month

marissafaber — Fri, 28 Jun 2019 04:24:53 GMT

that would make sense. ok thank you!