topic Re: Payment problem in Get Support

Payment problem

sahar — Wed, 05 Jan 2022 13:11:13 GMT

hi, I have 15$ available fund now, but I can not use my account! what should I do know?

Re: Payment problem

GinYVR — Fri, 28 Jun 2019 03:09:20 GMT

@sahar We are all just normal Public Mobile users here so we don't have access to your particulars.. what are you trying to do, what cannot you use your account for? More details including your phone type, screenshots would be most helpful.

Re: Payment problem

Anonymous — Fri, 28 Jun 2019 03:21:28 GMT

@sahar wrote:
hi, I have 15$ available fund now, but I can not use my account! what should I do know?

Calls in/out?

Text in/out?

Internet/MMS?

Account status?

Plan?

Phone make/model/submodel?

Re: Payment problem

hairbag1 — Fri, 28 Jun 2019 03:29:05 GMT

When you log into My Account, does it show your Account Status as Active ?

Re: Payment problem

popping — Fri, 28 Jun 2019 04:40:33 GMT

@sahar wrote:
hi, I have 15$ available fund now, but I can not use my account! what should I do know?

Which plan do your have?

Is the $15 available fund enable to pay for your plan cost for 30 days?

If yes, is your account status active?

If your account status is suspended, did you click on the re-activate your account link to pay for your plan.

This is the best I can do right now until you give us more informtion.