topic Re: Account expired in Get Support

Account expired

shaystopper — Wed, 05 Jan 2022 13:10:59 GMT

hey guys, is the site main working for you? it's very slow, can login very intermittently.

my phone autopayed couple days ago no problem. but my wife's was supposed to go through yesterday!

her phone doesnt work. please help. the auto pay should have gone through. if i try to pay manually, the site just hangs and fails to load

Re: Account expired

Triguy — Thu, 27 Jun 2019 16:58:55 GMT

Trying clearing your cache and use a different browser. Your other option would be to purchase a voucher and pay by calling *611.

Re: Account expired

MarkCorrigan — Thu, 27 Jun 2019 17:07:48 GMT

I posted this on a different thread:

Both 'isitdownrightnow.com' and 'downforeveryoneorjustme.com' report that the website is up, but I am also having trouble accessing the site. It might just be a peak usage time for the website. Others also confirmed that it's been slow in the last 2 days.

Just keep refreshing every ten minutes or so and I'm sure you'll eventually get into your account.

Hope that helps!

Re: Account expired

shaystopper — Thu, 27 Jun 2019 17:19:07 GMT

can't talk to anyone on 611, says account is suspended

Re: Account expired

hairbag1 — Thu, 27 Jun 2019 17:34:12 GMT

@shaystopper wrote:
can't talk to anyone on 611, says account is suspended

As suggested by @Triguy , get a voucher at one of the many retail outlets that sell them (7-11, Walmart, Canada Tire..etc). Then add it to your account by dialing 611. That should get you going until the autopay issue is resolved.