topic Re: US add-ons in Get Support

US add-ons

bakergran — Wed, 05 Jan 2022 13:10:57 GMT

I recently purchased a US add-on. I appreciated the text telling me when it was going to expire. However, I really would have appreciated a similar text confirming the purchase

and when it would expire before I left on my trip. All I received when I entered the US was an text offering roaming for $10 for 10 days, making me wonder if I actually had the coverage I had purchased.

Re: US add-ons

hairbag1 — Thu, 28 Nov 2019 03:57:18 GMT

@bakergran wrote:
I recently purchased a US add-on. I appreciated the text telling me when it was going to expire. However, I really would have appreciated a similar text confirming the purchase
and when it would expire before I left on my trip. All I received when I entered the US was an text offering roaming for $10 for 10 days, making me wonder if I actually had the coverage I had purchased.

Did you hve any problem using the US Add-on whilst in US ?

Re: US add-ons

cellphoneuser1 — Thu, 28 Nov 2019 04:08:14 GMT

@bakergran wrote:
I recently purchased a US add-on. I appreciated the text telling me when it was going to expire. However, I really would have appreciated a similar text confirming the purchase
and when it would expire before I left on my trip. All I received when I entered the US was an text offering roaming for $10 for 10 days, making me wonder if I actually had the coverage I had purchased.

To confirm the purchase, you'd have your account open. I think many would consider it annoying to get a text about an add-on purchase when they had just done it seconds ago.

Re: US add-ons

Rednip — Thu, 19 Dec 2019 15:13:13 GMT

I can't tell if the $15 I just paid for a US roaming add-on actualy worked. I have recieved no text or email saying the US roaming add-on is active. My account says I paid $15 but it doesn't say for what. Itemized payment information in the user account is needed plus clear puchase conformation. I'm off to the US but I don't know if I have US roaming 😕

Re: US add-ons

Rednip — Thu, 19 Dec 2019 15:16:24 GMT

I woud definitley like confirmation US roaming has started. I would appciate a text saying so. I think you are incorrect in assuming people would find that annoying. I would find it reassuring since my account says I paid $15 for something but does not say for what.

Re: US add-ons

Anonymous — Thu, 19 Dec 2019 15:20:33 GMT

@Rednip wrote:
I woud definitley like confirmation US roaming has started. I would appciate a text saying so. I think you are incorrect in assuming people would find that annoying. I would find it reassuring since my account says I paid $15 for something but does not say for what.

Do you see at least $15 in your Available Funds? If so then you've done the first part. Now the second is to actually purchase the add-on.

If not then the add-on should be showing in your add-ons area lower down on the overview page.

Your Payment History in the self-serve will show all your transactions.

Re: US add-ons

LovesToPM — Thu, 19 Dec 2019 15:26:29 GMT

Here is an illustrated guide to the Add-On purchase process. You will see the two step process in action: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974