topic Re: Phone # change in Get Support

phone number change

RODNEY2008 — Wed, 05 Jan 2022 13:10:47 GMT

I need to change number how do I do it I got no air time at the moment this number has been in service for a while I would like it changed :

Re: phone number change

GR — Thu, 28 Nov 2019 01:32:07 GMT

@RODNEY2008 log in to your self serve account and click on change number and then put the province and city you want and pick a new number. You can do that once a month

Re: phone number change

totalUser — Thu, 28 Nov 2019 01:37:30 GMT

Hi @RODNEY2008

Changing the number will not increase the airtime. Are you out of minutes? What plan are you on? What is the status of your account when you login?

Re: phone number change

GinYVR — Thu, 28 Nov 2019 01:37:14 GMT

@RODNEY2008 You can change your via your selfserve account.

Re: phone number change

popping — Thu, 28 Nov 2019 01:37:46 GMT

@RODNEY2008

From self-searve, select [Plan and Add-Ons]--> [Change Phone Number] --> [Select a new phone number] to change your phone number.

Please note that you are allowed to change phone number once per 30 days.

Re: phone number change

ChuckYeah — Thu, 28 Nov 2019 01:38:55 GMT

Log into My Account it's on the overview page here:

Re: phone number change

RODNEY2008 — Thu, 28 Nov 2019 01:39:07 GMT

Yes no air time at moment and collections calling my number its annoying and also making threats to me

Re: phone number change

ChuckYeah — Thu, 28 Nov 2019 01:41:30 GMT

@RODNEY2008 Most people who have had several different numbers have suffered from this and it sucks. However, you never know if your new number will be better, or worse. But it's worth a try if your not attached to a number.

Re: phone number change

totalUser — Thu, 28 Nov 2019 01:45:32 GMT

Oh best to drop it then, they eventually stop, I was receiving them for almost half a year and mostly ignored them, but then I started answering (I have unlimited incoming) and just convinced them that I never heard of the guy before they call. Eventually they stopped. If you are not attached to it, just switch to different one.

One suggestion, before you make the change of the number Google it to make sure that was not popular. My family member still receives orders for printer cartages, the number is carved in the copy machines, still gets calls 20 years later.

Phone # change

RODNEY2008 — Thu, 28 Nov 2019 02:00:10 GMT

I just changed to 705 from a 647 how do I know what number I got I dont see it on profile thanks

Re: Phone # change

RachelWard — Thu, 28 Nov 2019 02:14:13 GMT

I did same too (well similar...I ported a number). It is on your overview page or click see my plan. I took me a few minutes to find. I think we expect it to be jumping out at you in blinking bold🤔🤔🤔🤔

It is there.

BTW. I have a new iPhone. I had to reset network and hard boot so the new number showed properly in Messages. And don’t forget a reset will change your iPhone NAME and will turn on DATA.

Re: Phone # change

Dunkman — Thu, 28 Nov 2019 02:05:00 GMT

@RODNEY2008

Click on the Plans and add on tab on your overview page. Your number should show there.

Re: Phone # change

popping — Thu, 28 Nov 2019 02:05:08 GMT

@RODNEY2008 wrote:
I just changed to 705 from a 647 how do I know what number I got I dont see it on profile thanks

Logoff and login again. Your new number can be found on the "Plan and Add0ons" page.

Re: Phone # change

RODNEY2008 — Thu, 28 Nov 2019 02:08:40 GMT

saw it now so what will system say when people call my old # then?

Re: Phone # change

popping — Thu, 28 Nov 2019 02:10:14 GMT

@RODNEY2008 wrote:
saw it now so what will system say when people call my old # then?

Number not in service

Re: Phone # change

RODNEY2008 — Thu, 28 Nov 2019 02:12:25 GMT

ok so it wont say sorry this number has been changed to 705 957 what ever ? thanks

Re: Phone # change

GinYVR — Thu, 28 Nov 2019 02:13:37 GMT

@RODNEY2008No it will just say the number is not in service and won't forward you to a new number.

Re: phone number change

computergeek541 — Thu, 28 Nov 2019 02:19:53 GMT

threads merged