topic Re: US Plan Add On Not Ativating in Get Support

US Plan Add On Not Ativating

Getoverit62184 — Wed, 05 Jan 2022 13:10:40 GMT

Purchased the $15 plan and now in US, it’s not working

Re: US Plan Add On Not Ativating

popping — Thu, 28 Nov 2019 00:23:08 GMT

@Getoverit62184 wrote:
Purchased the $15 plan and now in US, it’s not working

Enable roaming on your phone. Turn off and on your phone after arrive at your destination. Your phone will connect to AT&T or T-Mobile network.

Re: US Plan Add On Not Ativating

GinYVR — Thu, 28 Nov 2019 00:59:51 GMT

@Getoverit62184To clarify did you purchase a $15 by itself or did you purchase the $15 add on? Those are 2 seperate things. If you only purchase the former you still need to purchase the add on.

Re: US Plan Add On Not Ativating

Getoverit62184 — Thu, 28 Nov 2019 01:26:39 GMT

Thank you. I have used the US roaming before. I did in fact pay the $15 and then apply that to add the US roaming. I wish the fix was that simple.

Re: US Plan Add On Not Ativating

Dunkman — Thu, 28 Nov 2019 01:47:53 GMT

@Getoverit62184

A few things to try:

1. Reboot phone

2. Toggle airplane mode on, then off

3. Manually select your carrier. Either AT&T or T mobile. Try one first, if that does not work, try the other.

Re: US Plan Add On Not Ativating

BungaMawas — Thu, 28 Nov 2019 01:47:58 GMT

Mine is not working either. This morning I paid $30 for 1GB of data but 6 hrs later I still have no data . I can see T mobile on the upper left corner of my screen but when I try to use the internet,I get a message that I am off line. Restarting my phone doesn't help.

Re: US Plan Add On Not Ativating

PAULRANG18 — Thu, 28 Nov 2019 01:51:09 GMT

Select ATT or T Mobile and restart your phone.

Re: US Plan Add On Not Ativating

Dunkman — Thu, 28 Nov 2019 01:53:21 GMT

@Getoverit62184 @BungaMawas

I wonder if there is a system issue with US roaming add ons. Several people have had issues today according to the community forum.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/US-Add-on-not-recognized-even-though-listed-as-active-on-website/td-p/456853

Might want to submit ticket to moderator to check out your account then.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: US Plan Add On Not Ativating

Getoverit62184 — Thu, 28 Nov 2019 13:51:48 GMT

@Moderator_Team

Re: US Plan Add On Not Ativating

Dunkman — Thu, 28 Nov 2019 13:57:35 GMT

@Getoverit62184

Did you submit a ticket or private message a moderator? Moderators usually don't directly respond on the community forum.

Re: US Plan Add On Not Ativating

Getoverit62184 — Thu, 28 Nov 2019 14:26:06 GMT

Hey,

i am not 100% sure on how? I keep trying but it does not seem to load. I think I did... but I am not sure.

Re: US Plan Add On Not Ativating

Getoverit62184 — Thu, 28 Nov 2019 17:42:01 GMT

Did you ever get yours working?

Re: US Plan Add On Not Ativating

remxman — Wed, 11 Mar 2020 15:30:47 GMT

How do I find the carrier

Re: US Plan Add On Not Ativating

Anonymous — Wed, 11 Mar 2020 15:40:52 GMT

@remxman wrote:
How do I find the carrier

@remxman

Your phone should have an area to see the network you're on and be able to manually scan for and select others.

Since you found this roaming thread, are you sure you added funds first and then purchased the add-on? It's a bit of a non-intuitive 2-step process.