topic Re: Add on help in Get Support

Add on help

Craig-Fisher — Wed, 05 Jan 2022 13:10:34 GMT

I purchased the $20.00 USA roaming talk and text and it seems that only the data is working.

Re: Add on help

Craig-Fisher — Wed, 27 Nov 2019 23:01:29 GMT

It shows that the add on was purchased when I look at my add ones as well

Re: Add on help

ShawnC13 — Wed, 27 Nov 2019 23:03:13 GMT

@Craig-Fisher wrote:
It shows that the add on was purchased when I look at my add ones as well

Can you manually select the AT&T or T~Mobile networks?

Re: Add on help

ChuckYeah — Wed, 27 Nov 2019 23:03:39 GMT

@Craig-Fisher Are you connected to AT&T or T-mobile?

Re: Add on help

Craig-Fisher — Wed, 27 Nov 2019 23:05:59 GMT

AT& T

land it shows AT & T on the phone

Re: Add on help

hairbag1 — Wed, 27 Nov 2019 23:14:51 GMT

@Craig-Fisher wrote:
AT& T
land it shows AT & T on the phone

Try manually selecting T-mobile to see if that works. Let us know.

Re: Add on help

ChuckYeah — Wed, 27 Nov 2019 23:17:46 GMT

@Craig-Fisher What kind of phone do you have? Apple or Android? Have you restarted your phone since your data connected?

Re: Add on help

Craig-Fisher — Wed, 27 Nov 2019 23:18:56 GMT

I get the message that my plan doesn't supposed US Roaming where I have clearly paid and activated it

Re: Add on help

Craig-Fisher — Wed, 27 Nov 2019 23:19:29 GMT

iPhone. Have rebooted multiple times

Re: Add on help

hairbag1 — Wed, 27 Nov 2019 23:22:27 GMT

@Craig-Fisher wrote:
I get the message that my plan doesn't supposed US Roaming where I have clearly paid and activated it

Log into My Account / Data & Add-ons to see which Roaming Add-on you currently have. Let us know.

You're in US right now...right ?

Re: Add on help

ChuckYeah — Wed, 27 Nov 2019 23:22:08 GMT

@Craig-Fisher wrote:
I get the message that my plan doesn't supposed US Roaming where I have clearly paid and activated it

Yeah, I think the fact you have data means you must have purchased the add on. Can you go to your My Account and ensure you have the right one. You may have to contact @CS_Agent if T-mobile doesn't change your situation.

Re: Add on help

hairbag1 — Wed, 27 Nov 2019 23:31:32 GMT

@ChuckYeah...I wonder if the OP didn't mistakenly buy the 1GB of US data Add-on for his $20...rather than the $20 Talk/Text/Data US Roaming Add-on.

Re: Add on help

Craig-Fisher — Wed, 27 Nov 2019 23:31:50 GMT

It shows my ads ons as

- US roaming 250 MB Data (10-day)

- US Roaming- Unlimited Talk (10-day)

- US Roaming - Unlimited Text (10-day)

Re: Add on help

ChuckYeah — Wed, 27 Nov 2019 23:32:08 GMT

@hairbag1 wrote:
@ChuckYeah...I wonder if the OP didn't buy the 1GB of US data Add-on for his $20...rather than the $20 Talk/Text/Data US Roaming Add-on.

It's possible. Probably should check that before trying anything else.

Re: Add on help

ChuckYeah — Wed, 27 Nov 2019 23:33:21 GMT

Things I would try, but not saying they will work.

Cycle Airplane Mode on/off, do a network reset, contact a moderator.

Re: Add on help

hairbag1 — Wed, 27 Nov 2019 23:37:08 GMT

@Craig-Fisher wrote:
It shows my ads ons as
- US roaming 250 MB Data (10-day)
- US Roaming- Unlimited Talk (10-day)
- US Roaming - Unlimited Text (10-day)

Looks like you've done everything right. You'll have to conatct moderator as suggested previously.

While waiting...try cycling phone off / on periodically. Try removing sim for a few minutes tehn reinstall and try again.

Re: Add on help

PAULRANG18 — Thu, 28 Nov 2019 00:28:38 GMT

If you ahve selected the correct carrier, ATT, talk and text should work.

Re: Add on help

ChuckYeah — Thu, 28 Nov 2019 01:22:34 GMT

@Craig-Fisher I had to go sign up a friend. Did you find a solution? Message @CS_Agent ?

Re: Add on help

Craig-Fisher — Thu, 28 Nov 2019 13:24:30 GMT

Still says I don't have the add on. 😩

talking to mods now

Re: Add on help

marilyn905 — Thu, 28 Nov 2019 19:34:09 GMT

Hello everyone, I also am having the same issue with my phone, I purchased the 10day US Roaming Talk for $8 and renewed it over 2 days ago now Tuesday morning (26th) and my services still are not working, restarted phone. I found this topic @Moderator_Team please contact me I will be in USA for another 5months and I want to buy multiple blocks at a time last time the 10-day expired it took 24hours before it comes available again then I've waited over 2 days now making it over 3 days without service, PLEASE HELP ASAP 😞