topic Re: Porting Number Issue in Get Support

Porting Number Issue

coconutcreampie — Tue, 04 Jan 2022 17:59:44 GMT

Yesterday I had finally joined Public Mobile, switching over from Wind.

However, when I tried to port my existing phone number during activation, it has given me an error. I made sure to keep my Wind number/account active (no outstanding balances, paid till August 24) and my old account number handy for the transfer.

Upon trying to port many times without success and I was eager to try Public Mobile, I activated anyway with a new number knowing I am able to port my old number over later. Similar to yesterday, I am following the instructions to port my number in Plan Add-Ons > Change Phone Number but still received the error "You must be authorized to transfer this phone number". I am the main owner of my Wind account so I am unsure why the port is not working? I had two phones attached to my Wind account and one of those numbers ported to another carrier before mine, I hope Wind is not giving me issues because they flagged me in some way?

My Wind billing cycle ends on August 24 so I would really hope to resolve this porting number issue before that date if possible 😞 Any help or assistance would be greatly appreciated!

P.S. Trying Public Mobile for a day, I must say I am loving it! it is so nice to have reception in buildings again!

Cheers 🙂

Re: Porting Number Issue

chilli0613 — Tue, 23 Aug 2016 13:12:34 GMT

same as me, i have been waiting for 2 days for porting from CHATR, no luck

Re: Porting Number Issue

Pier — Tue, 23 Aug 2016 14:39:45 GMT

Hello guys,

Sorry to hear that, I have never had that problem as I ported out many numbers to PM. Please send your name and phone number+ the number you want to port, in a private message, to Mary_M and she will look into the issue asap. Be patient and I hope that will be solved soon, before tomorrow.

Good luck!

Re: Porting Number Issue

Rockdaddy22 — Tue, 23 Aug 2016 14:47:22 GMT

I'm sorry you guys experienced these issues, @Shazia_K or @Mary_M could you please take a look at these two cases. Like @Pier said, they should be able to solve this for you guys pretty quickly. Welcome to the PM family both of you. 🙂

Re: Porting Number Issue

Shazia_K — Tue, 23 Aug 2016 15:35:57 GMT

Hello @coconutcreampie,

I'm sorry about this,

Can you please send me the following info via private message? I will need it to look into the port request:

-Public Mobile SIM card number

-Porting number

-Account number with WIND

Thanks,

Shazia

Re: Porting Number Issue

Rockdaddy22 — Tue, 23 Aug 2016 16:07:22 GMT

@Shazia_K do you think you could also help @chilli0613 could be a similar issue. Thank you 🙂

Re: Porting Number Issue

Shazia_K — Tue, 23 Aug 2016 16:18:15 GMT

Hey @Rockdaddy22,

Thank you for your concern,

@chilli0613 situation is a little different, we are following up via private.

Thanks 🙂

Shazia

Re: Porting Number Issue

Rockdaddy22 — Tue, 23 Aug 2016 16:19:34 GMT

Perfect, thank you for your awesome work 🙂

Re: Porting Number Issue

antmokrocks — Wed, 24 Aug 2016 00:44:04 GMT

Hi I think I have this exact same issue as I am coming over from chatr as well! Would someone be able to help? @Shazia_K

Re: Porting Number Issue

antmokrocks — Wed, 24 Aug 2016 00:45:09 GMT

Hi I think I have this exact same issue as I am coming over from chatr as well! Would someone be able to help?

@Shazia_K

Re: Porting Number Issue

antmokrocks — Wed, 24 Aug 2016 00:46:06 GMT

Hi I think I have this exact same issue as I am coming over from chatr as well! Would someone be able to help?

Re: Porting Number Issue

Rockdaddy22 — Wed, 24 Aug 2016 00:54:14 GMT

Hey @antmorocks I'm sorry you're having trouble @Mary_M or @Shazia_K should be able to help you out in the morning. Sorry again, and welcome to the PM family.

Re: Porting Number Issue

coconutcreampie — Wed, 24 Aug 2016 02:21:36 GMT

Didn't get a chance to get on the PC all day but will send a private message to you now @Shazia_K.

Thank you for all the helpful replies everyone! Hopefully I'll be out of Wind by end of the day tomorrow if all goes well. 😄

Re: Porting Number Issue

Rockdaddy22 — Wed, 24 Aug 2016 02:23:05 GMT

That's no problem, she should be able to take care of it in the morning.

Re: Porting Number Issue

coconutcreampie — Wed, 24 Aug 2016 16:26:29 GMT

I just wanted to post an update to this thread that my issue has been resolved! A huge thanks to @Shazia_K and those who have tried to assist.

What a great and helpful community - I am very happy to have switched to Public Mobile!

Re: Porting Number Issue

srlawren — Wed, 24 Aug 2016 17:46:33 GMT

Welcome aboard, @coconutcreampie! Glad to hear your issue was resolved promptly. Cheers!

Re: Porting Number Issue

Rockdaddy22 — Wed, 24 Aug 2016 18:18:26 GMT

That's awesome, I'm so happy you're happy 🙂 Thanks for the update and welcome to the PM family 🙂

Re: Porting Number Issue

Rockdaddy22 — Wed, 24 Aug 2016 18:20:16 GMT

Re: Porting Number Issue

agnesaurus — Mon, 14 Nov 2016 00:38:46 GMT

@Shazia_K Hi Shazia, I am experiencing the same issue trying to port from Fido. It says I am not authorized to transfer the phone number but my account is in good standing and I am the sole owner/user of that line. Please help. Thanks in advance.

EDIT: it's working now. Thanks! FIXED

Re: Porting Number Issue

srlawren — Sun, 13 Nov 2016 23:56:45 GMT

@agnesaurus try this...

sign into self-serve and go to Plans and add-ons, then Change PHone Number

Tell it you want to transfer in a phone number.

On the next step, make sure you check the "I am authorized ..." checkbox FIRST, and then enter your Fido phone number and click the button to check eligibility

On the next step, enter in only your Fido account number, an alternate phone number you can be reached at (home #, work #, partner/spouse's #, parent's #, etc) and in the last field put in the Fido account holder's name exactly as it appears on your Fido statements or Fido self-serve account.