topic Re: No $2 Autopay Rewards in Get Support

No $2 Autopay Rewards

leon119 — Wed, 05 Jan 2022 13:10:05 GMT

I activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?

Re: No $2 Autopay Rewards

dabr — Tue, 25 Jun 2019 21:54:12 GMT

@leon119 wrote:
Hi
I activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?

It will appear in your account before your renewal date and will be automatically deducted from your next payment. You should see a total of $4 deducted from your next bill.

Re: No $2 Autopay Rewards

geopublic — Tue, 25 Jun 2019 21:54:38 GMT

@leon119 wrote:
Hi
I activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?

@leon119 Nothing wrong Your AutoPay will show up in your account balance in the next 48 hours and will be applied on your next renewal.

Re: No $2 Autopay Rewards

BEB89 — Tue, 25 Jun 2019 22:02:37 GMT

Just give it some time. It will show up.

Re: No $2 Autopay Rewards

kelvinKK — Wed, 26 Jun 2019 06:39:30 GMT

Try to manage your Autopay. Remove or Edit your autopay account information. You will see it after you update successful.

Re: No $2 Autopay Rewards

computergeek541 — Wed, 26 Jun 2019 08:22:26 GMT

@kelvinKK wrote:
Try to manage your Autopay. Remove or Edit your autopay account information. You will see it after you update successful.

I see that you're new here. If you look through the previous messages, you will see that the member who started this thread has already acknowledged a solution/fix for this matter hours earlier. Customers do not get an autopay discount on the initital plan payment when signing up.

Re: No $2 Autopay Rewards

jonfirlotte — Wed, 26 Jun 2019 11:42:43 GMT

It should mention that you've received the reward on the "my account" page, you only get to use the credit on the next bill payment. If you don't get it by then I would ask the moderator team.

Re: No $2 Autopay Rewards

leon119 — Fri, 12 Jul 2019 13:28:58 GMT

My account was renewed with autopay yesterday, but no surprise to me ,still no autopay rewards for me. I should have $6 rewards now which is never get it.

Re: No $2 Autopay Rewards

LovesToPM — Fri, 12 Jul 2019 13:59:05 GMT

@leon119 It definitely looks like you should be getting AutoPay reward.
To verify, can you post payment transaction history (without your personal info)?

Re: No $2 Autopay Rewards

xxerinlixx — Fri, 12 Jul 2019 14:29:42 GMT

Re: No $2 Autopay Rewards

Triguy — Fri, 12 Jul 2019 14:16:01 GMT

Looks like you should be getting the autopay reward. Contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No $2 Autopay Rewards

RossN — Fri, 12 Jul 2019 14:18:09 GMT

@xxerinlixx hi from what I see you are a new customer since you just activated your cc for auto pay it should be there in the next day or 2

Re: No $2 Autopay Rewards

dabr — Fri, 12 Jul 2019 14:23:51 GMT

@leon119 As suggested by @LovesToPM a screenshot of your payment history would help. Also what was your CC charged?

If there was an error then you'd need to contact Moderator_Team, using the link provided by @Triguy and they will definitely credit your account with the missing rewards.

Re: No $2 Autopay Rewards

Brentimir — Sun, 17 Nov 2019 11:40:09 GMT

Hi there,

Similar issue: I've had Autopay rewards for a few months now, but now it has stopped (for November 2019). See my transactions below:

How would I get this back?

Thank you!

Re: No $2 Autopay Rewards

GR — Sun, 17 Nov 2019 11:45:15 GMT

@Brentimir in November they had trouble with the rewards. Just click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon! They'll fix that up

Re: No $2 Autopay Rewards

tericameron — Sun, 17 Nov 2019 16:29:36 GMT

Same, i payed for 1 month and signed up for auto pay and I have yet to receive the $2 reward

Re: No $2 Autopay Rewards

geopublic — Sun, 17 Nov 2019 16:31:35 GMT

@tericameron You will receive it during you next renewal. So you will get credited $2 + $2 = $4.

Re: No $2 Autopay Rewards

hairbag1 — Sun, 17 Nov 2019 16:32:11 GMT

@tericameron wrote:
Same, i payed for 1 month and signed up for auto pay and I have yet to receive the $2 reward

You $2 autopay reward will show up at your next renewal...look for $2 + $2 next time your plan renews as long as you have a valid credit card on your file and autopay turned on.

Welcome to PM.

Re: No $2 Autopay Rewards

sweetie98 — Thu, 21 Nov 2019 02:57:57 GMT

@BEB89 wrote:
Just give it some time. It will show up.

It will show up on your account “my reward”