topic Re: Need my account number in Get Support

Need my account number

ivanabozinovic — Wed, 05 Jan 2022 13:10:00 GMT

i need my account number to port my account

Re: Need my account number

GR — Wed, 27 Nov 2019 16:13:53 GMT

@ivanabozinovic log in to your self serve account and its on the top right of the page! If you can't login click the question mark on the right hand side of the page and ask for it there and the moderators will help you

Re: Need my account number

Triguy — Wed, 27 Nov 2019 16:14:44 GMT

Log into your self serve account and it should be on the top right hand corner.

Re: Need my account number

ivanabozinovic — Wed, 27 Nov 2019 16:14:49 GMT

i need moderator to contact me to reset my online account

Re: Need my account number

Triguy — Wed, 27 Nov 2019 16:18:47 GMT

Try the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Need my account number

popping — Wed, 27 Nov 2019 16:19:50 GMT

@ivanabozinovic wrote:
i need moderator to contact me to reset my online account

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

Re: Need my account number

ivanabozinovic — Wed, 27 Nov 2019 16:24:04 GMT

i dont find my username

Re: Need my account number

popping — Wed, 27 Nov 2019 16:25:28 GMT

@ivanabozinovic wrote:
i dont find my username

Your email address is your username

Re: Need my account number

ivanabozinovic — Wed, 27 Nov 2019 16:47:42 GMT

i sent my information but no moderator contacted me

Re: Need my account number

popping — Wed, 27 Nov 2019 16:50:04 GMT

@ivanabozinovic wrote:
i sent my information but no moderator contacted me

Moderator wait time is up to 2 days.

Re: Need my account number

GR — Wed, 27 Nov 2019 16:50:54 GMT

@ivanabozinovic it can take up to 48 hours but usually within 2 or 3 hours they'll get back to you. Their message will go to your inbox on here!

Re: Need my account number

ivanabozinovic — Wed, 27 Nov 2019 16:51:49 GMT

its pretty urgent but ok

Re: Need my account number

Willy3 — Fri, 06 Dec 2019 16:00:05 GMT

Still waiting for moderator.

Re: Need my account number

LoveMyBolt — Fri, 06 Dec 2019 16:12:33 GMT

@Willy3 @ivanabozinovic

Your account number is also in the Welcome email you ought to have received when you signed up. If you kept it....

Re: Need my account number

Shire — Wed, 16 Dec 2020 19:32:52 GMT

I cant long my account number