topic Re: US roaming question in Get Support

US roaming question

tigranh — Wed, 05 Jan 2022 13:09:52 GMT

Hi There I have heard that my friends had issue with US roaming ADD-ons, I will be traveling in next few weeks and whant to understand worth buying addon from PM or go with T&T prepaid card there. Thanks in advance!

Re: US roaming question

Triguy — Wed, 27 Nov 2019 15:34:53 GMT

PM partners with AT&T and T-Mobile.

Here is more info.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Re: US roaming question

cellphoneuser1 — Wed, 27 Nov 2019 15:35:07 GMT

@tigranh wrote:
Hi There I have heard that my friends had issue with US roaming ADD-ons, I will be traveling in next few weeks and whant to understand worth buying addon from PM or go with T&T prepaid card there. Thanks in advance!

It works most of the time if you manuall select AT&T or Tmobile as the network to check which works. The most common issue is texts not working properly after the trip is finished.

Re: US roaming question

DJ-Canuck — Wed, 27 Nov 2019 15:39:47 GMT

Do you know what the issues were? I had a roaming plan for a month (when it was available) and never had any issues with Talk, Text and Data. I travelled to Maine, New Hamshire and Vermont.

Re: US roaming question

will13am — Wed, 27 Nov 2019 15:56:53 GMT

From time to time, customers have reported issues with the roaming add-on in the community. Generally, it is user error ranging from not completing the two step process, turning on roaming data, making sure there is a connection to the roaming partner network, etc. Roaming does work, no reason not to consider getting it just because a few customers had problems using it.

Re: US roaming question

hairbag1 — Wed, 27 Nov 2019 16:26:42 GMT

@tigranh wrote:
Hi There I have heard that my friends had issue with US roaming ADD-ons, I will be traveling in next few weeks and whant to understand worth buying addon from PM or go with T&T prepaid card there. Thanks in advance!

The only Public Mobile roaming plans are the 10 Day US Roaming talk/text/data options listed below...

I've used them in my travels in western states without any problem.

U.S. Talk, Text and Data Bundle

Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.

U.S. Talk and Text Bundle

Unlimited Talk and International Text for just $15 for 10 days.

U.S. Talk Only

Unlimited Talk for just $8 for 10 days.

U.S. Text Only

Unlimited International Text for just $8 for 10 days.

U.S. Data Only

250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

Re: US roaming question

popping — Wed, 27 Nov 2019 16:32:39 GMT

@tigranh

1. Make sure to complete the second step after adding fund to your account. US roaming add-on starts as soon as you purchase it and the duration 10 days.

2. Enable roaming and restart your phone when you arrive at your destination.

3. Post here ASAP for if you cannot get it going. We will help you to get your add-on working. Don't wait after you are back in Canada.

Re: US roaming question

flygeo — Wed, 27 Nov 2019 16:49:43 GMT

My US roaming is not working. Is there any way to get it activated or get my money back

Re: US roaming question

popping — Wed, 27 Nov 2019 16:54:03 GMT

@flygeo wrote:
My US roaming is not working. Is there any way to get it activated or get my money back

Enable roaming and restart your phone when you arrive at your destination. You will be connected to AT&T or T-Mobile.

Which roaming netwook are you on?

Buy add-on is a 2 step process. Did you do the second step, purchase add-on, after adding fund to your account?

Re: US roaming question

flygeo — Wed, 27 Nov 2019 17:18:40 GMT

I did complete the process and the roaming has worked for 2 10 day stretches. However it has not worked yhis time. I have restarted my phone several times and still no roaming.

Re: US roaming question

hairbag1 — Wed, 27 Nov 2019 17:26:34 GMT

@flygeo wrote:
I did complete the process and the roaming has worked for 2 10 day stretches. However it has not worked yhis time. I have restarted my phone several times and still no roaming.

Make sure your old add-on has expired...you won't be able to replace it until after the old one is completely done + 24hours. Were you able to add it to your account ?

Re: US roaming question

flygeo — Wed, 27 Nov 2019 17:48:12 GMT

Yes I waited til it expired and added a new package which has not worked

Re: US roaming question

Triguy — Wed, 27 Nov 2019 17:51:25 GMT

Submit a ticket to a moderator for assistance by clicking on the question mark on the bottom right.

Re: US roaming question

mrzoidberg — Wed, 27 Nov 2019 18:12:08 GMT

I am having the exact same problem right now. I've used add ons in the past just fine, know what to do, have rebooted phone etc. Add on shows fine on the PM site.

Where do I solicit for moderator assistance?

Re: US roaming question

mrzoidberg — Wed, 27 Nov 2019 18:25:39 GMT

This is extra frustrating because I can't even submit a ticket, it keeps telling me error logging in. Even though I'm obviously logged into community just fine with the same info

Re: US roaming question

flygeo — Wed, 27 Nov 2019 19:41:08 GMT

where do they hide the access to a modreator

Re: US roaming question

Triguy — Wed, 27 Nov 2019 19:43:38 GMT

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US roaming question

dabr — Wed, 27 Nov 2019 19:45:12 GMT

@flygeo wrote:
where do they hide the access to a modreator

You can click on the ? mark bottom right of the screen to submit a ticket to moderators or click this link: https://publicmobile.ca.ada.support/chat/

Type in 'rep', then select 'contact us', then 'submit ticket' and follow the prompts to complete submission.