topic Re: Worng payments in Get Support

Worng payments

Searewinners — Wed, 05 Jan 2022 13:09:34 GMT

I was twice charged

Re: Worng payments

Lieux — Tue, 25 Jun 2019 00:41:59 GMT

@Searewinners wrote:
I was twice charged

When was you charged and for what? You can see all those information in your self-serve account ..tab PAYMENT and tab HISTORY PAYMENT.

Re: Worng payments

mojorising — Tue, 25 Jun 2019 00:42:03 GMT

A little more info would help.

Can you take a screen shot of the payment screen? What plan are you on?

Re: Worng payments

dabr — Tue, 25 Jun 2019 00:51:50 GMT

@Searewinners wrote:
I was twice charged

As already said more information/screenshot about being twice charged would be helpful for others to see what happened in order to offer you some advice.

Re: Worng payments

Lar — Tue, 25 Jun 2019 00:52:48 GMT

@Searewinners

If you think you were over charged you'll need a moderator to look at your file. Send them a message from the link below with account # and your concern. A reply may take day or days

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Worng payments

CS_Agent — Tue, 25 Jun 2019 18:27:43 GMT

Hi,

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.