topic Re: My account log in issue in Get Support

My account log in issue

Nicolecurrie21 — Wed, 05 Jan 2022 13:09:34 GMT

Anyone having issues signing into "my account"? Everytime I try to sign in it just takes me to a blank white page. I've tried switching from Safari browser to Chrome and I'm getting the same thing.

Re: My account log in issue

Zhuoyu — Wed, 27 Nov 2019 03:04:11 GMT

I don't have such issue. Both on phone and PC are OK. Make sure your password is correct.

Re: My account log in issue

Dunkman — Wed, 27 Nov 2019 03:04:33 GMT

@Nicolecurrie21

I got similar issue with Safari, but then I tried with Safari in privacy mode, it works..... Try incognito with Chrome....

Re: My account log in issue

computergeek541 — Wed, 27 Nov 2019 03:49:11 GMT

@Nicolecurrie21 wrote:
Anyone having issues signing into "my account"? Everytime I try to sign in it just takes me to a blank white page. I've tried switching from Safari browser to Chrome and I'm getting the same thing.

This type of thing can often be resolved clearing the web browser's cache, although I realize that you've tried a different one as well. Clearing the cache does would ensure that a corrupted/bad copy of the page doesn't get reloaded later. Somestimes, even just trying again later will result in the page loading properly.

Re: My account log in issue

GinYVR — Wed, 27 Nov 2019 03:55:46 GMT

@Nicolecurrie21To add to @computergeek541 had said make sure you have disabled all privacy add ons like ad blockers etc.

Re: My account log in issue

TrackPad_Boi — Wed, 27 Nov 2019 04:29:01 GMT

You need to be on desktop version since it dioes not support mobile version. To do that on iPhone, long press the Aa button and press desktop browser

Re: My account log in issue

computergeek541 — Wed, 27 Nov 2019 05:00:36 GMT

@TrackPad_Boi wrote:
You need to be on desktop version since it dioes not support mobile version. To do that on iPhone, long press the Aa button and press desktop browser

We can't be certain that the OP is using an iPhone device. Safari could be the browser being using on a desktop or laptop computer.

When it come to mobile, there actually is no mobile website. I'd be surprised that these phones don't just load that version of the website that is there.

Re: My account log in issue

Nicolecurrie21 — Wed, 27 Nov 2019 22:37:06 GMT

I am using an iPhone but I've always been able to log in. That's never been an issue. Going to try the suggestions and see how far I get! I was also at work so it could have been considered a restricted site.

Re: My account log in issue

Nicolecurrie21 — Wed, 27 Nov 2019 22:38:15 GMT

Worked at home no problem! Backshift brain is a killer sometimes lol. Thanks for the suggestions everyone!