topic Re: your login has been disabled in Get Support

your login has been disabled

y05505 — Wed, 05 Jan 2022 13:09:29 GMT

Hello,

I am trying to log in to my account, but I get this message:

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Please help me with this.

Thanks,

Re: your login has been disabled

dabr — Tue, 25 Jun 2019 00:25:09 GMT

@y05505 wrote:
Hello,

I am trying to log in to my account, but I get this message:

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Please help me with this.

Thanks,

You've probably been locked out due to too many attempts. Wait an hour and retry. You can also try a different browser and/or incognito mode.

If that fails, please send a private message to Moderator_Team here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and ask for assistance. Response time to hear back could be from 2-48 hours.

Re: your login has been disabled

GinYVR — Tue, 25 Jun 2019 00:25:57 GMT

@y05505in the mean time is your phone working? You can still perform some operations with *611.

Re: your login has been disabled

y05505 — Tue, 25 Jun 2019 00:58:56 GMT

Thank you for the reply, my phone is not working anymore.

Re: your login has been disabled

dabr — Tue, 25 Jun 2019 01:08:15 GMT

@y05505 wrote:
Thank you for the reply, my phone is not working anymore.

Have you tried rebooting your phone?

Re: your login has been disabled

Lieux — Tue, 25 Jun 2019 01:09:43 GMT

@y05505 wrote:
Thank you for the reply, my phone is not working anymore.

Did you try what @dabr suggested to you?

Re: your login has been disabled

GinYVR — Tue, 25 Jun 2019 01:18:27 GMT

@y05505What happens if you dial your own number from another phone? Can you access your voicemail?