topic Account locked out in Get Support

Account locked out

travisferguson — Wed, 05 Jan 2022 13:09:07 GMT

Please help reset account

Re: Account locked out

geopublic — Mon, 24 Jun 2019 16:06:16 GMT

@travisferguson wrote:
Please help reset account

@travisferguson The lock will reset in an hour so you need to wait and try again. Clear your browser's cache and maybe try incognito mode.

Re: Account locked out

travisferguson — Mon, 24 Jun 2019 16:19:10 GMT

Could you send me a reset code to my email?

Re: Account locked out

geopublic — Mon, 24 Jun 2019 16:21:05 GMT

@travisferguson wrote:
Could you send me a reset code to my email?

@travisfergusonIf you need to reset your password just select the forgot password option from the login screen.

Re: Account locked out

travisferguson — Mon, 24 Jun 2019 16:26:18 GMT

I did try that but I don't remember my security question.... could I get a code sent to my email?

Re: Account locked out

GinYVR — Mon, 24 Jun 2019 16:27:58 GMT

@travisfergusonYou will need to contact the Moderators via this link.

Re: Account locked out

geopublic — Mon, 24 Jun 2019 16:28:26 GMT

@travisferguson wrote:
I did try that but I don't remember my security question.... could I get a code sent to my email?

@travisferguson In that case you need to contact PM directly.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

* Please note that account verification may be required when contacting the Moderator Team *