topic Re: moderators in Get Support

moderators

Tupacaliptic — Wed, 05 Jan 2022 13:09:02 GMT

How long does it usually take for a moderator to reply?

Re: moderators

Triguy — Mon, 24 Jun 2019 14:10:11 GMT

It generally takes 48 - 72 hours depending on workload.

Re: moderators

GinYVR — Mon, 24 Jun 2019 14:10:37 GMT

@TupacalipticIt depends on their work load and the nature of the query.. could take them up to 2 days +

Re: moderators

ShawnC13 — Mon, 24 Jun 2019 14:14:16 GMT

@Tupacaliptic wrote:
How long does it usually take for a moderator to reply?

Their response time should be between 2-4 hours. Lately, it seems that we aren't getting very quick responses and people have been waiting over 72 hours which to me is unacceptable.

Re: moderators

Tupacaliptic — Mon, 24 Jun 2019 14:16:15 GMT

72 hours just for a reply?
.... I have to say ... so far it looks like I made the wrong choice.

Re: moderators

Lieux — Mon, 24 Jun 2019 14:21:12 GMT

@Tupacaliptic wrote:
72 hours just for a reply?
.... I have to say ... so far it looks like I made the wrong choice.

Not the wrong choice...but you are going through the HARD way with public mobile. Don't give up now....We have 7 accounts here and no big problem just 2 accounts needed more time in the beginning.

Re: moderators

Tupacaliptic — Mon, 24 Jun 2019 14:25:25 GMT

So far I have paid 28$ x 5
+ the cost of the now "invalid" SIM ...
althought it didnt create the account it invalidated the SIM card? now this?
kinda speaks for itself

Re: moderators

GinYVR — Mon, 24 Jun 2019 14:28:05 GMT

@TupacalipticUnfortunately it is what it is.. Public Mobile is analogous to Chatr.. rather than Fido.. however instead of Chatr which charges money for support.. Public Mobile saves money by having Moderator_Team to respond via Lithium.

Re: moderators

MandyJ — Mon, 24 Jun 2019 15:16:18 GMT

Yea, everything is great when it's working as expected and you're saving lots of money, but when things go wrong it takes time to fix, which can be really frustrating as you wait for a resolution.

I have heard some people suggest if you've waited 48 hours without a reply from the moderators, you can send a follow-up message asking about the status of your issue, but I'm really not sure if that helps or not.

I just try to remember that even with live customer service representatives, not all things get fixed right away and can take many calls to resolve. In fact, that's why I ended up leaving my previous provider - after several calls and being told several times that my problem was fixed/being fixed, there was still no resolution after a week. I said enough was enough and I left and came here where my plan actually got better for less money.

Re: moderators

ClaudeR — Mon, 24 Jun 2019 15:51:32 GMT

You know... The prices here are pretty low... You can't expect a 5-stars service; it's normal...

🙂

Re: moderators

Tupacaliptic — Mon, 24 Jun 2019 15:53:24 GMT

I appreciate the responses and im trying to be patient as I do realize the benefits lets just hope the moderators have an expeditious spirit lol. Have a great day everyone.

Re: moderators

ClaudeR — Mon, 24 Jun 2019 15:54:47 GMT

You know... They are pretty busy!

Re: moderators

geopublic — Mon, 24 Jun 2019 15:57:10 GMT

@Tupacaliptic wrote:
So far I have paid 28$ x 5
+ the cost of the now "invalid" SIM ...
althought it didnt create the account it invalidated the SIM card? now this?
kinda speaks for itself

@Tupacaliptic Your the one that was porting from Fido correct? The charges that you see on your credit card are hold charges that the PM activation creates when you provided you cc during activation. The reason why there are 5 charges is because you had 5 failed activation attempts. I think that triggered a cc security lock with the PM system and needs to be cleared up by the moderator before the activation can complete. At this point you need to stay patient and wait for their response. I agree with you having to wait for 72 hours is unacceptable. Might be a good idea to send them another message asking for a status update include ** Urgent ** in the subject line since you are still without service.

Good Luck!!

Re: moderators

ClaudeR — Mon, 24 Jun 2019 16:07:25 GMT

Sometimes, we might be very lucky; at the beginning, when I needed them, I had received several answers from the Moderators and very quickly.

I wish you the same...

Keep us posted!

🙂

Re: moderators

ClaudeR — Mon, 24 Jun 2019 16:12:36 GMT

Re: moderators

Anonymous — Mon, 24 Jun 2019 16:03:26 GMT

@ClaudeR wrote:
us*

You can edit your post. Click the 3 dots in the upper right of your post and then Edit reply.

Re: moderators

ClaudeR — Mon, 24 Jun 2019 16:06:13 GMT

Thanks for the info.; I am pretty new here (not really familiar yet) and I love to learn.

Doing it right away...

Have a nice day!

🙂

Re: moderators

ClaudeR — Mon, 24 Jun 2019 16:08:52 GMT

Unfortunately, it seems that we can't completely delete our messages; then, for my second one...

🙂

Re: moderators

Anonymous — Mon, 24 Jun 2019 16:10:42 GMT

@ClaudeR wrote:
Thanks for the info.; I am pretty new here (not really familiar yet) and I love to learn.

Doing it right away...

Have a nice day!

🙂

Be aware that several rapid edits back to back *may* cause the whole post to disappear into a black hole.

Edit: after your newer post...yes it's peculiar that we can't delete our own posts. Oh well.

Re: moderators

ClaudeR — Mon, 24 Jun 2019 16:10:35 GMT

Ok thanks again!