topic register new credit card in Get Support

register new credit card

Beatrice1 — Wed, 05 Jan 2022 13:08:50 GMT

I've change my credit card and since then, I have no access to pay my fine with Public Mobile. Now I'm offline for more than 3 days. Is anybody here who can help me, please? Thank you

Re: register new credit card

cellphoneuser1 — Tue, 26 Nov 2019 02:34:33 GMT

@Beatrice1 wrote:
I've change my credit card and since then, I have no access to pay my fine with Public Mobile. Now I'm offline for more than 3 days. Is anybody here who can help me, please? Thank you

Did you forget password? Is it not accepting your card?

For now, you can buy a voucher at a store to get your phone working until you get this sorted.

Re: register new credit card

popping — Tue, 26 Nov 2019 02:34:35 GMT

@Beatrice1 wrote:
I've change my credit card and since then, I have no access to pay my fine with Public Mobile. Now I'm offline for more than 3 days. Is anybody here who can help me, please? Thank you

Select the Payment tab.

Click on the Manage my card link at the bottom of Payment page to update your cc info.

Re: register new credit card

darlicious — Tue, 26 Nov 2019 02:34:41 GMT

@Beatrice1 If you cannot access your account to pay for your service you can call 611 to pay with the card registered to your account or purchase a voucher and again call 611 to load and pay.

Re: register new credit card

popping — Tue, 26 Nov 2019 02:38:10 GMT

@cellphoneuser1 wrote:
@Beatrice1 wrote:
I've change my credit card and since then, I have no access to pay my fine with Public Mobile. Now I'm offline for more than 3 days. Is anybody here who can help me, please? Thank you
Did you forget password? Is it not accepting your card?

For now, you can buy a voucher at a store to get your phone working until you get this sorted.

Some store does not activate the topup voucher right away. You may need to wait a day before use.

Member reported that Shell gas station activates PM voucher right away.

Re: register new credit card

geopublic — Tue, 26 Nov 2019 03:25:22 GMT

@Beatrice1 wrote:
I've change my credit card and since then, I have no access to pay my fine with Public Mobile. Now I'm offline for more than 3 days. Is anybody here who can help me, please? Thank you

@Beatrice1 Access your selfserve account and hit the reactivate button. The system will ask you to make payment and your plan should renew. If you are still having problems then submit a ticket to OM for help as follows: