topic Re: Cannot make some local calls in Get Support

Cannot make some local calls

Didar — Tue, 04 Jan 2022 17:59:26 GMT

Im unable to make some local calls example the ones beginning with 226337 . I get a message saying that i dont have a long distance add on when in fact it is a local number. I have a province wide calling plan

Re: Cannot make some local calls

NDesai — Sat, 20 Aug 2016 18:48:29 GMT

Looks like you have a similar issue as posted here: http://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-call-647-958-xxxx-it-said-I-don-t-have-a-LD-plan-ask-me-to/m-p/65855/highlight/true#M16665

You will need help form staff member.

@Mary_M

Re: Cannot make some local calls

Mary_M — Sat, 20 Aug 2016 18:51:09 GMT

Hey @Didar

Thank you for letting us know.

This is a known issue and we will have to submit a ticket to our technical department for a permanent fix.

Please send me your phone number via private message; I'll also put in place a temporary fix to allow you to make local calls.

Cheers!

Mary

Re: Cannot make some local calls

cec69 — Mon, 22 Aug 2016 01:18:28 GMT

I had the same problem but with a 226 area code in Ontario. I solved the problem by changing my number to a 519 area code number which services the same area.

Re: Cannot make some local calls

jonnyw — Fri, 20 Apr 2018 15:30:09 GMT

Same here - I have ontario povince plan and cant call any other no. besides 613 area code. like 647/416 which are ontario codes

Re: Cannot make some local calls

jp2 — Fri, 20 Apr 2018 15:33:17 GMT

Send the mods a private message so they can put the temporary fix on your account

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Re: Cannot make some local calls

stonechucker — Fri, 20 Apr 2018 17:24:08 GMT

Before everyone starts messaging the mods, some phones calls are really long distance calls, so you will need to dial a 1 or +1 in front of the 10 digit number to complete the call without having the message played.

A call from Kitchener Ontario to Toronto Ontario is a long distance call, however it is covered at no additional cost on PM's Province wide calling package. However just dialing 10 digits will get the "please stay on the line while your call is connected... Long distance charges may apply."

To stop that message dial +1416xxxyyyy, and that message will not play.

Conversly, if you're in Toronto, calling from a Kitchener phone number, to a Toronto number, the 10-digit only call will complete normally.

Even within the same area code (eg Kitchener to Brantford), whether the area code is 519, 226, or whatever the new southern Ontario area code is, a call from Kitchener to Brantford is considered long distance.

***NOTE**** Any newish (ie last 3-6 months) new exchanges in existing and new area codes are having this problem, but not because they are long distance, but rather PM's allowed calling destinations listings are not yet up-to-date. Example, I had a call to make too 226-227, from my 226-922 number, and they are both 'Brantford' local calling area.

I hope this helps everyone understand the LD may apply message.