topic Re: Hello in Get Support

Hello

vladbryn1974 — Wed, 05 Jan 2022 13:08:33 GMT

So difficult here to get any information about my plan.. when I logged in my account, just see ,, Hello,,... Can you make this easier to costumer's ? What reason to stay with public mobile? If you have problems to check your account ..

Re: Hello

NDesai — Tue, 26 Nov 2019 00:06:21 GMT

@vladbryn1974 What are you not able to see in your self-serve account? Let us know and we will help you.

Re: Hello

sunflowershine — Tue, 26 Nov 2019 00:09:17 GMT

@vladbryn1974 It is slow to get to the overview page as you sign in "My Account."

Re: Hello

dabr — Tue, 26 Nov 2019 00:12:18 GMT

@vladbryn1974 wrote:
So difficult here to get any information about my plan.. when I logged in my account, just see ,, Hello,,... Can you make this easier to costumer's ? What reason to stay with public mobile? If you have problems to check your account ..

Have you tried clearing your cache/cookies and using a different browser with incognito mode?

PM's site can be quite glitchy and sometimes waiting a little while is all that's needed.

Re: Hello

AE_Collector — Tue, 26 Nov 2019 00:13:46 GMT

When I log in to Self Serve it says "Logged in as:_____" but I don't see "Hello _____" I do see pretty much everything I need to know about my account all right there.

Are you certain you are logging in to the Self Serve account?

AE_Collector

Re: Hello

vladbryn1974 — Tue, 26 Nov 2019 00:47:24 GMT

Just show ,,, hello ,,,,. It all information I have ...

Re: Hello

vladbryn1974 — Tue, 26 Nov 2019 00:50:52 GMT

Yes... Just I can see ,, Hello,,.. public mobile use costumer's to fix his problems ??? What is ,, great,, mobile company !!!!

Re: Hello

PAULRANG18 — Tue, 26 Nov 2019 01:00:54 GMT

After log in, the overview page should be right in front of you and then click on whatever you're looking for. All the info is there.