topic Re: payment problem in Get Support

payment problem

karim1312 — Wed, 05 Jan 2022 13:08:21 GMT

I want To make a payment for my plan but THEY SEND ME THIS MSSG

Can not process this transaction
Sorry, we can not verify your credit card information. This transaction could not be completed. No charges have been charged to your credit card.

CAN YOU HELP ME PLZ

Re: payment problem

RossN — Sat, 22 Jun 2019 20:02:14 GMT

@karim1312 you may have to purchase some vouchers until you get your cc fixed

Re: payment problem

karim1312 — Sat, 22 Jun 2019 20:03:33 GMT

FROM WHERE ?

Re: payment problem

RossN — Sat, 22 Jun 2019 20:08:36 GMT

@karim1312 walmart london drugs superstores all kinds of places

Esso
Shopper's Drug Market
Canadian Tire Gas Bar
Shell
Hasty Market
Ultramar
Uniprix
Walmart
WOW Mobile (will activate SIM too)
K Mobile
Jean Coutu
Pharmaprix

The mobile shop can be added to this list

Re: payment problem

geopublic — Sat, 22 Jun 2019 20:44:52 GMT

@karim1312 wrote:
I want To make a payment for my plan but THEY SEND ME THIS MSSG

Can not process this transaction
Sorry, we can not verify your credit card information. This transaction could not be completed. No charges have been charged to your credit card.

CAN YOU HELP ME PLZ

@karim1312 Is your plain up for renewal today? If your phone is working but it's showing as suspended ignore it it will automatically switch to active again.

If your plan is coming up for renewal and you are having cc issues you need to notify PM to get it resolved.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

* Please note that account verification may be required when contacting the Moderator Team *

Re: payment problem

karim1312 — Sat, 22 Jun 2019 21:43:10 GMT

yes my plain is renewal today and i think the issue is comming from your systeme beause i tried to do the payment with diffirent card but still not working

Re: payment problem

RossN — Sat, 22 Jun 2019 22:17:17 GMT

@karim1312 did you delete the old card first? also if that doesn't work clear cache on your computor reboot and try ingognito mode on your browser did you try paying through *611 om your phone?

Re: payment problem

Dunkman — Sat, 22 Jun 2019 22:31:24 GMT

@karim1312

Moderators will take 1-2 days for response.

The payment system is finicky. Your address needs to match exactly from your credit card information. If apartment number, leave that section blank. With postal code, sometimes omit last digit.

Chrome incognito seems to work well.