topic Re: Tries to change credit card on file in Get Support

Tries to change credit card on file

Jim4 — Wed, 05 Jan 2022 13:08:17 GMT

Hi Guys,

Have a Visa on file for autopay and would like to change it to a MasterCard, but when I enter all the correct info (verified by a call to M/C) I get "Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

Any ideas??

Re: Tries to change credit card on file

Lieux — Sat, 22 Jun 2019 18:23:32 GMT

@Jim4 wrote:
Hi Guys,
Have a Visa on file for autopay and would like to change it to a MasterCard, but when I enter all the correct info (verified by a call to M/C) I get "Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."
Any ideas??

Try with a different browser or on incognito mode. And check your EXACTLY information on your credit card...they must be the same...and leave the appt number blank...

Re: Tries to change credit card on file

Triguy — Sat, 22 Jun 2019 18:23:37 GMT

Credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Re: Tries to change credit card on file

Triguy — Sat, 22 Jun 2019 18:25:08 GMT

Try using the latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: Tries to change credit card on file

hycm53 — Sat, 22 Jun 2019 18:25:57 GMT

@Jim4 wrote:
Hi Guys,
Have a Visa on file for autopay and would like to change it to a MasterCard, but when I enter all the correct info (verified by a call to M/C) I get "Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."
Any ideas??

Clear cookies and caches, waiting one hour, then try use incognito mode.

Re: Tries to change credit card on file

hairbag1 — Sat, 22 Jun 2019 18:33:23 GMT

Try deleting old cc info before updating to new cc info. That worked in my case. Good luck.

Re: Tries to change credit card on file

Jim4 — Sat, 22 Jun 2019 18:48:21 GMT

Thanks guys,

Tried a differen browser and all is well in the unverse. Thanks again for your help.

Re: Tries to change credit card on file

Lieux — Sat, 22 Jun 2019 18:49:00 GMT

@Jim4 wrote:
Thanks guys,
Tried a differen browser and all is well in the unverse. Thanks again for your help.

Good news!