topic Re: International Long Distance in Get Support

International Long Distance

moragbaker — Wed, 05 Jan 2022 13:08:16 GMT

Hi, I added $15.00 to my account for 400 minutes of long distance calling, including international calling; I added this amount on Nov. 16, 2019. I tried to make an international long distance call this morning (Nov. 25, 2019) (to Scotland); I recevied a recorded message indicating I do not have any long distance time on my account. I have rebooted my phone several times between this morning and Nov. 16th.

What is (not) happening here?

Thanks

Re: International Long Distance

dabr — Mon, 25 Nov 2019 20:21:04 GMT

@moragbaker wrote:
Hi, I added $15.00 to my account for 400 minutes of long distance calling, including international calling; I added this amount on Nov. 16, 2019. I tried to make an international long distance call this morning (Nov. 25, 2019) (to Scotland); I recevied a recorded message indicating I do not have any long distance time on my account. I have rebooted my phone several times between this morning and Nov. 16th.
What is (not) happening here?
Thanks

Did you go back and make the purchase of the international LD add-on after adding the funds for it? Buying add-ons is a two step process, so make sure you purchased your add-on. If you still have funds showing in your account, then you need to go and complete the purchase.

Re: International Long Distance

moragbaker — Mon, 25 Nov 2019 20:35:25 GMT

Hi, Thanks. I just added the long distance to my account. I will try to call tomorrow given the time difference.

Thanks again.

Re: International Long Distance

dabr — Mon, 25 Nov 2019 20:38:34 GMT

@moragbaker wrote:
Hi, Thanks. I just added the long distance to my account. I will try to call tomorrow given the time difference.
Thanks again.

Okay good, and it might be a good idea to reboot the phone again now that you've purchased the add-on.

Re: International Long Distance

Triguy — Mon, 25 Nov 2019 20:55:14 GMT

Edit - Didn't read list carefully about the UK.

Re: International Long Distance

dabr — Mon, 25 Nov 2019 20:44:59 GMT

@Triguy wrote:
Scotland is not inlcluded in international long distance.
Add-on..Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.
You could purchase a LD calling card or use wi-fi apps like Skype, Textnow, or Whatsapp.

@Triguy Scotland is part of United Kingdom.

Re: International Long Distance

wetcoaster — Mon, 25 Nov 2019 20:50:20 GMT

@Triguy wrote:
Scotland is not inlcluded in international long distance.
Add-on..Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.
You could purchase a LD calling card or use wi-fi apps like Skype, Textnow, or Whatsapp.

Last time I checked, Scotland was still part of the United Kingdom... If calls to Scotland are excluded it should say so explicitly or the list should say England instead.