topic Re: A strange deduction in Get Support

A strange deduction

w335774225 — Wed, 05 Jan 2022 13:08:13 GMT

Last night after my mobile phone number was successfully completely transferred, my credit card received a PM charge.
But I don't know why.

Re: A strange deduction

GinYVR — Sat, 22 Jun 2019 15:13:35 GMT

@w335774225That $10's + tax

Re: A strange deduction

w335774225 — Sat, 22 Jun 2019 15:15:13 GMT

YES but I don't know what's the 10 for

Re: A strange deduction

mojorising — Sat, 22 Jun 2019 15:17:02 GMT

@w335774225 wrote:
YES but I don't know what's the 10 for

What plan are you on?

Re: A strange deduction

mimmo — Sat, 22 Jun 2019 15:18:13 GMT

Can you do a longer payment history? The one you show dies not have a credit card transaction.

Re: A strange deduction

RossN — Sat, 22 Jun 2019 15:18:22 GMT

you received a 10 dollar referal credit

Re: A strange deduction

geopublic — Sat, 22 Jun 2019 15:29:25 GMT

@w335774225 wrote:
Last night after my mobile phone number was successfully completely transferred, my credit card received a PM charge.
But I don't know why.

@w335774225 Because you used a referral number during activation that is the $10 referral credit that gets deposited in your account funds to be used during your next renewal.

Re: A strange deduction

w335774225 — Sat, 22 Jun 2019 15:34:43 GMT

that's all transaction

Re: A strange deduction

mimmo — Sat, 22 Jun 2019 15:39:58 GMT

@geopublic, @w335774225 has a 10$+tax charge on their credit card on june 22, it has nothing to do with the 10 refer a friend credit.

Re: A strange deduction

geopublic — Sat, 22 Jun 2019 15:44:11 GMT

@w335774225 wrote:
YES but I don't know what's the 10 for

@w335774225 How did you pay for you sim card? Did you purchase a voucher during activation?

Re: A strange deduction

RossN — Sat, 22 Jun 2019 15:45:25 GMT

@mimmo to put in context when I answered the question he had posted the 1o dollar referal pic so I do not have to be corrected further info has been posted since!!

Re: A strange deduction

LovesToPM — Sat, 22 Jun 2019 15:53:08 GMT

@w335774225 Is it possible that credit card is used for another Public Mobile account?
Or it may have been used to purchase a SIM card or voucher?

If not, please post full payment history, including the last column.

Re: A strange deduction

ellineg — Sat, 22 Jun 2019 16:03:06 GMT

Hello 🙂 how much was deducted in your credit card?

the $10 is because a friend referred you. You get 10 for the referral.

The $2 is for the autopay.

So if your Plan is $30, you only pay $18+tax because you have $12 credit from the referral and autopay

Re: A strange deduction

NDesai — Sat, 22 Jun 2019 16:26:15 GMT

@w335774225 The $11.30 charge has nothing to do with what you posted in the OP. Is your cc linked to any other account? If not, see if this transaction actually go through from pending stage. If that happens, you might want to contact mods to see what happened there. The payment history from your account is not telling us anything about the $11.30 charge on June 22.

Re: A strange deduction

hycm53 — Sat, 22 Jun 2019 16:53:15 GMT

@w335774225 wrote:
Last night after my mobile phone number was successfully completely transferred, my credit card received a PM charge.
But I don't know why.

I think $11.30 charged is for $10 SIM card plus 13% tax.

Re: A strange deduction

mimmo — Sat, 22 Jun 2019 16:54:18 GMT

@RossN the poster was asking about a 10+tax charge on his credit card. This has nothing to do with refer a friend, as that is internal, and will never show on a credit card.

Also there was enough info in the first post, the pending cc charge on june 22, and no history from after 17-18th on the selfserve history to ask for more details.

Re: A strange deduction

hycm53 — Sat, 22 Jun 2019 16:54:54 GMT

@w335774225 wrote:
YES but I don't know what's the 10 for

"$10 credit will be applied to eligible Ready-made rate plan of $50/month for 6 months."

Re: A strange deduction

RossN — Sat, 22 Jun 2019 16:57:46 GMT

@mimmo omg whatever, I disagree with your interpretation of the timeline or info given at the time

Re: A strange deduction

Anonymous — Sat, 22 Jun 2019 16:58:04 GMT

@hycm53 wrote:
@w335774225 wrote:
YES but I don't know what's the 10 for
"$10 credit will be applied to eligible Ready-made rate plan of $50/month for 6 months."

The promo doesn't enter into this at all.

Re: A strange deduction

joni123 — Sat, 22 Jun 2019 16:58:42 GMT

@w335774225 wrote:
that's all transaction

Is it possible that the $10 charged on June 17 wasn't posted to your credit card until the 22nd?