topic Re: Retrieval of text message in Get Support

Retrieval of text message

taiwoadeyi — Wed, 05 Jan 2022 13:08:06 GMT

How do I retrieve deleted text message?

Re: Retrieval of text message

GinYVR — Sat, 22 Jun 2019 14:06:33 GMT

@taiwoadeyiI don't think Public Mobile itself has a customer function to do that... however maybe you can retrieve it if your phone does backup occasionally?

Re: Retrieval of text message

joni123 — Sat, 22 Jun 2019 14:08:58 GMT

What type of phone do you have? If you have an iPhone, text messages are usually backed up to iCloud.

Re: Retrieval of text message

taiwoadeyi — Sat, 22 Jun 2019 14:09:05 GMT

Thank you. The messages were not backed up. So there is no way I can retrieve them.

Re: Retrieval of text message

taiwoadeyi — Sat, 22 Jun 2019 14:10:05 GMT

Samsung Galaxy A5

Re: Retrieval of text message

joni123 — Sat, 22 Jun 2019 14:16:47 GMT

There are Android data recovery tools, but this forum isn't the best place to get help with that, unfortunately, as this issue isn't Public Mobile related. I would suggest googling Android text message recovery, and go from there. Good luck!

Re: Retrieval of text message

Anonymous — Sat, 22 Jun 2019 14:37:17 GMT

@joni123 wrote:
There are Android data recovery tools, but this forum isn't the best place to get help with that, unfortunately, as this issue isn't Public Mobile related. I would suggest googling Android text message recovery, and go from there. Good luck!

But there is a lot of knowledge and experience on here. Someone may have encountered whatever problem before and could shed some light on a possible fix.

Re: Retrieval of text message

RossN — Sat, 22 Jun 2019 14:49:10 GMT

@joni123 the great thing about this community is that we are all customers here not PM employees as @Anonymous has so nicely stated there is alot of experience here so why not tap into it?

Re: Retrieval of text message

ellineg — Sat, 22 Jun 2019 15:44:36 GMT

Cannot retrieve 😞 i also tried to find ways in the past.

Re: Retrieval of text message

geopublic — Sat, 22 Jun 2019 15:55:13 GMT

@taiwoadeyi wrote:
Samsung Galaxy A5

@taiwoadeyi If you have a Google account click on the Google icon and check to see if your messages are showing up in your online account under that device.

Re: Retrieval of text message

Anonymous — Sat, 22 Jun 2019 16:04:40 GMT

@ellineg wrote:
Cannot retrieve 😞 i also tried to find ways in the past.

If this has occurred as a need in the past then perhaps don't delete conversations. Then you can scroll back in the history to find what you're looking for.

For future consideration... 🙂

Re: Retrieval of text message

NDesai — Sat, 22 Jun 2019 16:32:54 GMT

@taiwoadeyi What if you ask the person you sent the text to forward you what you texted or give you a screenshot of text history if he/she still has it?

I really don't see any other way to retrieve if it wasn't backed up.

Re: Retrieval of text message

PM100 — Sat, 22 Jun 2019 22:03:04 GMT

you may want to enable samsung cloud if it is available for your phone model. It backs up messages as far as i know.

Re: Retrieval of text message

USER74 — Sat, 22 Jun 2019 23:14:29 GMT

How do I request a printed copy of my text message history from public mobile for the last 3 months?

Or do I need to contact the Canadian telecommunications areas in Canada to have this completed?

Re: Retrieval of text message

Dunkman — Sat, 22 Jun 2019 23:29:18 GMT

@USER74

In your self service account, you can check your usage history for the last 3 months. That includes phone calls, data events and texts history.

Re: Retrieval of text message

USER74 — Sun, 23 Jun 2019 19:59:34 GMT

I am seeking copies that include the actual text in the text messages sent and received.

Re: Retrieval of text message

RossN — Sun, 23 Jun 2019 20:04:12 GMT

@USER74 I really dont think that is possible unless you were CSIS or some organization like that

Re: Retrieval of text message

GinYVR — Sun, 23 Jun 2019 20:12:16 GMT

@USER74You can probably get it with a court order... however it depends whether you are in a position to get that order.

Re: Retrieval of text message

RossN — Sun, 23 Jun 2019 20:17:13 GMT

@GinYVR yes and it would have to be a very serious reason not just because I want some pretty girls phone number

Re: Retrieval of text message

USER74 — Sun, 23 Jun 2019 21:05:57 GMT

Its business related, not for some girls phone number.