topic Re: phone cant make any calls in Get Support

phone cant make any calls

breanna1928 — Wed, 05 Jan 2022 13:08:04 GMT

my husbands phone wont make any calls says it doesnt have long distance but its a local call?

Re: phone cant make any calls

GR — Mon, 25 Nov 2019 17:52:27 GMT

@breanna1928 try restarting the phone. Then you can try adding 1abd the area code in front of the number. Can the phone receive calls just to rule out account problems

Re: phone cant make any calls

Triguy — Mon, 25 Nov 2019 17:52:42 GMT

Make sure to include the area code. What plan does your husband have ?

Re: phone cant make any calls

Ricker8 — Mon, 25 Nov 2019 17:55:53 GMT

Does the phone that you are having issues with have a dual SIM card slot ? Try removing the SIM card and put it into the other SIM card slot. Had the same issue with my phone.

Re: phone cant make any calls

will13am — Mon, 25 Nov 2019 19:07:35 GMT

Sometimes these warnings are frivolous and the call goes through anyway.

Re: phone cant make any calls

breanna1928 — Mon, 25 Nov 2019 19:42:16 GMT

he has the 15$ plan

Re: phone cant make any calls

breanna1928 — Mon, 25 Nov 2019 19:43:58 GMT

he can only receive calls, he has restarted his cellphone and not working still, gives him an automated msg that says "sorry you cannot make long distance calls upgrade your plan" something like that but he isnt calling long distance.

Re: phone cant make any calls

dabr — Mon, 25 Nov 2019 19:44:50 GMT

@breanna1928 wrote:
he has the 15$ plan

Has he tried adding +1 in front of the his calls as suggested earlier?

Re: phone cant make any calls

dabr — Mon, 25 Nov 2019 19:50:00 GMT

@breanna1928 wrote:
he can only receive calls, he has restarted his cellphone and not working still, gives him an automated msg that says "sorry you cannot make long distance calls upgrade your plan" something like that but he isnt calling long distance.

Just to clarify, he does still have minutes left on his plan ($15 plan has 100 outgoing mins)? If he's out of minutes then he should purchase the $5/500 Canada wide minutes, these will not expire and will roll over every month until used up and are a great supplement for limited plan minutes.

Re: phone cant make any calls

GinYVR — Mon, 25 Nov 2019 19:59:09 GMT

@breanna1928The long distance message is a catch all error message. If the account is out of minutes it will sound the same message, so it is important to log into the selfserve account ot make sure there are outgoing minutes left. (Checking voicemail also count as outgoing minutes so beware)