topic Re: Data Connection in Get Support

Data Connection

OllyB — Wed, 05 Jan 2022 13:07:49 GMT

My data expired before the due date and I added money but that wasn't activated immediately. I received a text message on 21st Nove that my plan has been renewed but I notice I couldn't connect to the internet. Only for me to check my account balance and it's reading $3. I don't understand, what happed to my money?

Re: Data Connection

cellphoneuser1 — Mon, 25 Nov 2019 09:04:15 GMT

@OllyB wrote:
My data expired before the due date and I added money but that wasn't activated immediately. I received a text message on 21st Nove that my plan has been renewed but I notice I couldn't connect to the internet. Only for me to check my account balance and it's reading $3. I don't understand, what happed to my money?

Is it only data that's broken? Go to selve serve. Maybe the counter didn't reset.

Re: Data Connection

darlicious — Mon, 25 Nov 2019 07:20:54 GMT

@OllyB Your plan renewed on the 21st and your payment came out but your data is not working? Reboot your phone first and check your account to see if your new cycle of plan data is showing under your plan.