topic Re: Account access in Get Support

Account access

els — Wed, 05 Jan 2022 13:07:40 GMT

My wife and I each have accounts, but I can only access her account. I would like to add-on USA calling but ther is no where to enter my phone number or associate email to get to my account. What do I do?

Re: Account access

RossN — Fri, 21 Jun 2019 19:27:24 GMT

I am assuming you both created separate accounts?if not you will have to create your own before you buy your add on

Re: Account access

geopublic — Fri, 21 Jun 2019 19:26:44 GMT

@els wrote:
My wife and I each have accounts, but I can only access her account. I would like to add-on USA calling but ther is no where to enter my phone number or associate email to get to my account. What do I do?

@elsYou can dial 611 to purchase the add-on from your account. As for accessing your account you are using a different email per account correct? What happens when you click here to register your selfserve account? Do you get an error?

Re: Account access

Triguy — Fri, 21 Jun 2019 19:29:45 GMT

Sounds like you would need to setup your own account.

https://selfserve.publicmobile.ca/https://activate.publicmobile.ca/

Re: Account access

missorange — Fri, 21 Jun 2019 19:47:27 GMT

create the account for yourself. then you can purchase the add on.