topic Re: Unable to make outgoing calls in Get Support

Unable to make outgoing calls

omegasupreme — Wed, 05 Jan 2022 13:07:35 GMT

I'm not sure whats going on but I can no longer make outgoing calls with my plan

I have been using public mobile for 2 years. The current plan I'm using has been activated for apporx 7 months give or take. No late payments no issue with my account..

My currewnt plan is

This plan includes: -
- 8.5GB at 3G Speed
- Unlimited International Text
- Unlimited Talk to Canada and the US

Havent changed phones for about a year

it just stopped working as of now.

Attempted to troubleshoot by restartting phone, reinserting sim. restarting network settings

My phone is huawei p30pro

thanks

Re: Unable to make outgoing calls

CC0 — Mon, 25 Nov 2019 03:15:59 GMT

Hi @omegasupreme, can you provide any more details about the problem you're experiencing? What happens when you try to make a call? Does an automated message play informing you that you cannot make outgoing calls, or does the call immediately hang up for no reason? Who are you trying to call, is that person a factor?

It seems like the phone itself is not a problem, turning it off and on again is typically a good fix.

Re: Unable to make outgoing calls

geopublic — Mon, 25 Nov 2019 03:16:20 GMT

@omegasupreme What happens when you dial 611?

Re: Unable to make outgoing calls

omegasupreme — Mon, 25 Nov 2019 03:21:41 GMT

Yes for sure, Whever I try calling any american number I get an automated message saying "Sorry talk is not included in your current plan"

I tried restarting my phone, reinserting the simcard, resetting network settings nothing seems to be working

Re: Unable to make outgoing calls

CC0 — Mon, 25 Nov 2019 16:29:33 GMT

@omegasupreme wrote:
Yes for sure, Whever I try calling any american number I get an automated message saying "Sorry talk is not included in your current plan"

I tried restarting my phone, reinserting the simcard, resetting network settings nothing seems to be working

Go to your account details page and check your add-ons. Is International talk or US talk enabled?

Re: Unable to make outgoing calls

omegasupreme — Tue, 03 Dec 2019 03:31:41 GMT

Thank you everyone for the suggestions, After speaking to support privetly, My issue was resolved.Turned out the network needed to be reset on public mobiles end. Everything is working fine now