topic Re: Unable to make outgoing calls and unable to use data as well in Get Support

Unable to make outgoing calls and unable to use data as well

balaguhan — Wed, 05 Jan 2022 13:07:29 GMT

Need your help,

1. Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help.

2. Whenever I turn on my Data, Iam unable to use data as well. This is my phone model details.

OPPO phone :

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100
4G bands	LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed	HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

Re: Unable to make outgoing calls and unable to use data as well

Luddite — Mon, 25 Nov 2019 02:04:18 GMT

Poor choice of phone for PM. PM's required frequencies are:

4G LTE/LTE Advanced: 700 MHz, 850 MHz, 1900 MHz; 2100 MHz downlink with 1700 MHz uplink (AWS).
HSPA (3G): 850 MHz, 1900 MHz (UMTS). >>> required for calls

Service will be very hit and miss as you have only 1 band for 3G and for LTE.

Re: Unable to make outgoing calls and unable to use data as well

Dunkman — Mon, 25 Nov 2019 02:12:01 GMT

@balaguhan

@balaguhan wrote:
Hi @Moderator_Team,

Need your help,

1. Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help.

2. Whenever I turn on my Data, Iam unable to use data as well. This is my phone model details.

OPPO phone :

NETWORK
Technology GSM / HSPA / LTE
2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands HSDPA 850 / 900 / 2100
4G bands LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

Your phone will not work well with public mobile.

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

3G band is missing 1900, so your talk may be hit and miss. You also have only 1 4G band.

Try your SIM card in another phone to help determine whether hardware issue versus PM service issue.

Re: Unable to make outgoing calls and unable to use data as well

computergeek541 — Mon, 25 Nov 2019 02:38:20 GMT

@balaguhan , are has voice ever worked or are you a new customer?

Speaking of the 850 and 1900MHz UMTS bands, It's not even a matter of the occasional place not having one or the other available. I believe that there are entire regions that do not have UMTS band 5 (850MHz) at all. If you're in a location such as that, this would explain the lack of phone call ability.

Re: Unable to make outgoing calls and unable to use data as well

omegasupreme — Mon, 25 Nov 2019 03:00:23 GMT

Im having the same problem, currently wating to hear back from support

Re: Unable to make outgoing calls and unable to use data as well

balaguhan — Mon, 25 Nov 2019 05:20:22 GMT

I have neen using this SIM for a while... I was able to make and receive calls untill last week.

Eventhough currently outgoing calls are not going, im still able to receive incoming calls.

Dont think its an issue with the phone.

Re: Unable to make outgoing calls and unable to use data as well

Anonymous — Mon, 25 Nov 2019 05:25:14 GMT

@balaguhan wrote:
I have neen using this SIM for a while... I was able to make and receive calls untill last week.
Eventhough currently outgoing calls are not going, im still able to receive incoming calls.
Dont think its an issue with the phone.

Do you see the 100 minutes add-on counter on your overview page?

How long ago was your last renewal?

Re: Unable to make outgoing calls and unable to use data as well

Dunkman — Mon, 25 Nov 2019 05:26:31 GMT

@balaguhan

Check whether you see the talk minute tracker in your Add on section in your overview page. If you don't see the tracker, that means you ran out of minutes.

See below:

Re: Unable to make outgoing calls and unable to use data as well

balaguhan — Mon, 25 Nov 2019 05:27:21 GMT

May I know how to reach out to the support team ?

Re: Unable to make outgoing calls and unable to use data as well

Dunkman — Mon, 25 Nov 2019 05:30:26 GMT

@balaguhan

@balaguhan wrote:
May I know how to reach out to the support team ?

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: Unable to make outgoing calls and unable to use data as well

balaguhan — Mon, 25 Nov 2019 05:32:18 GMT

I see this

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
250 MB at 3G speed	250	0	250	Active

Account Status: Active

My Plan
$15 per 30 Days
Plan Details

My Rewards
- AutoPay Reward ($2)
- Community Reward $0
To learn more about Rewards, visit our Community

My Rewards

My Data & Add-Ons

If a feature is not listed below, it may have been fully consumed and no longer available for use.

Re: Unable to make outgoing calls and unable to use data as well

Anonymous — Mon, 25 Nov 2019 05:35:41 GMT

@balaguhan

Right. So check out that last line. It would appear you've used all your minutes of this term.

Re: Unable to make outgoing calls and unable to use data as well

Dunkman — Mon, 25 Nov 2019 05:34:52 GMT

@balaguhan

Your self service account does not show the minute tracker. That usually means that you ran out of minutes. You can't call out, but should still have unlimited incoming calls.

You could buy a $5 talk add on for 500 Cdn wide minutes, with unused minutes rolling over to next month.

Re: Unable to make outgoing calls and unable to use data as well

balaguhan — Mon, 25 Nov 2019 05:38:49 GMT

But I have not uses my talktime minutes.... As well as i have not used my data at all.

Data & Add-Ons Amount Used
250 MB at 3G speed
0 / 250 MB

Re: Unable to make outgoing calls and unable to use data as well

Rohit — Mon, 25 Nov 2019 05:42:30 GMT

check if your IMEI number is valid.

Re: Unable to make outgoing calls and unable to use data as well

Anonymous — Mon, 25 Nov 2019 05:44:35 GMT

@balaguhan wrote:
But I have not uses my talktime minutes.... As well as i have not used my data at all.

Data & Add-Ons Amount Used
250 MB at 3G speed
0 / 250 MB

Click on the View Usage and add up all the outgoing minutes (except toll free and callers going to voicemail) since your last renewal. For extra marks, round each one up to the next minute and total that.

Or even go to your phone and see your total outgoing times.

Funny little glitches happen. Maybe it didn't reset the counter on your last renewal. But you gotta verify it all.

Re: Unable to make outgoing calls and unable to use data as well

balaguhan — Mon, 25 Nov 2019 06:10:58 GMT

Hi @Moderator_Team,

Refer Ticket ID: 109833-814

1. I have suceessfully activated my SIM card and plan. Have been usiing Public mobile for calling. However since last one week im not able to make any outgoing calls.

But able to receive incoming calls.Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help.

My plan is valid till 28-Nov'2019 and I have set autopay too.

2. Fom the start of activating my plan, I could never use Data.Whenever I turn on my Data, Iam unable to use data as well. This is my phone model details. My data is still unused.

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
250 MB at 3G speed	250	0	250	Active

My OPPO phone :

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100
4G bands	LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed	HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

Re: Unable to make outgoing calls and unable to use data as well

Anonymous — Mon, 25 Nov 2019 06:14:35 GMT

@balaguhan

Earlier in your thread here, you've already had responses saying that your phone does not have all the proper frequencies. It has one or two. But it's less than optimal.

And did you add up all your minutes for the last almost month?

Re: Unable to make outgoing calls and unable to use data as well

cellphoneuser1 — Mon, 25 Nov 2019 06:19:15 GMT

@balaguhan

If you get it working again, you probably won't be happy with the service you receive using this phone.

Re: Unable to make outgoing calls and unable to use data as well

balaguhan — Mon, 25 Nov 2019 06:20:51 GMT

@Anonymous

1. Yes.. I added up the minutes of all outgoing calls. The total is 64 mins.

I have'nt used up the 100 mins yet.

2. With regards to data, I do have 1 3G and 1 4G/LTE Band.. Right ?

Are you saying I cannot use data at all with Public Mobile ?

Can you please elaborate ?