topic Can’t get text in Get Support

Can’t get text

sugahbearmomma — Wed, 05 Jan 2022 13:07:21 GMT

I can send msg. Make phone calls and receive them but I can not get any text msgs. I did have the 10 day ya add on and I think it expired today

Re: Can’t get text

hairbag1 — Sun, 24 Nov 2019 23:14:48 GMT

@sugahbearmomma wrote:
I can send msg. Make phone calls and receive them but I can not get any text msgs. I did have the 10 day ya add on and I think it expired today

It should correct itself by tomorrow. This is a known issue that PM has said they're addressing !

You can also click on the ? in lower right side of page to start process of moderator assistance.

Help Please. No text

sugahbearmomma — Sun, 24 Nov 2019 23:15:01 GMT

I can make calls. Receive calls. Send text. But I can’t get any text back. I did have a us 10 day ad on.

Re: Can’t get text

computergeek541 — Sun, 24 Nov 2019 23:22:26 GMT

@hairbag1 wrote:
@sugahbearmomma wrote:
I can send msg. Make phone calls and receive them but I can not get any text msgs. I did have the 10 day ya add on and I think it expired today
It should correct itself by tomorrow. This is a known issue that PM has said they're addressing !
You can also click on the ? in lower right side of page to start process of moderator assistance.

@sugahbearmomma - Yes, this issue should correct itself in 24 hours. Feel free to open a ticket in the hopes that a moderator might be able to fix this faster for you using https://publicmobile.ca.ada.support/chat/ . After opening that link, type in "rep".

Re: Can’t get text

computergeek541 — Sun, 24 Nov 2019 23:30:34 GMT

(duplicate threads merged)

Re: Help Please. No text

hairbag1 — Sun, 24 Nov 2019 23:35:34 GMT

@sugahbearmomma wrote:
I can make calls. Receive calls. Send text. But I can’t get any text back. I did have a us 10 day ad on.

PM has known about this little glitch for a couple of years and have said they're looking into a fix...so far ...nada.

You can either wait until tomorrow and the problem will self-correct...or else follow previous instruction to contact a moderator. They might be able to fix it right away for you.

Good luck.