topic Re: Expired Plan in Get Support

Expired Plan

JD3 — Wed, 05 Jan 2022 13:07:19 GMT

I tried to pay my bill but my card was decline eventhough i have enough funds in my account.

Re: Expired Plan

GinYVR — Thu, 20 Jun 2019 21:31:04 GMT

@JD3It happens.. one of the quirks of PM.. try with another credit card or Visa debit.. or get a voucher from a retailers.. you can try to get the moderators to manually add the card for you but that might take ages.

Re: Expired Plan

Roger3 — Thu, 20 Jun 2019 22:19:06 GMT

Sorry to here your situation. My recommendation is to send a quick email to moderator team and they are generally very quick in responding. Good luck!

Re: Expired Plan

Lieux — Thu, 20 Jun 2019 22:29:37 GMT

@JD3 wrote:
I tried to pay my bill but my card was decline eventhough i have enough funds in my account.

You can try again with a different browser or on incognito mode. It can help.

Re: Expired Plan

popping — Thu, 20 Jun 2019 22:42:09 GMT

@JD3 wrote:
I tried to pay my bill but my card was decline even though i have enough funds in my account.

Which plan do you have?

What is the amount of available fund in your account?

If you have enough fund in your PM account to cover the renewal, PM will take the available fund from your account without touching your credit card.

Which account have enough fund? (Your credit card account OR PM account)?

Re: Expired Plan

geopublic — Fri, 21 Jun 2019 00:54:25 GMT

@JD3 wrote:
I tried to pay my bill but my card was decline eventhough i have enough funds in my account.

@JD3 Apparently there is a security lock that gets triggered and as a result the only way to be able to use your credit card is to ask a moderator to clear the lock.

Re: Expired Plan

Triguy — Fri, 21 Jun 2019 01:08:11 GMT

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)