topic Re: How to get help in Get Support

How to get help

wmeilleur — Wed, 05 Jan 2022 13:07:15 GMT

How does one speak to an employee to get some answers about issues on your account? Thanks

edited by computergeek541: language - please refrain

Re: How to get help

GR — Sun, 24 Nov 2019 21:58:28 GMT

@wmeilleur you can message the moderator team by clicking the question mark on the right hand side of the page and they'll get back to you by message within a few days, hopefully sooner

Re: How to get help

ShawnC13 — Sun, 24 Nov 2019 21:59:01 GMT

@wmeilleur wrote:
How in hell does one speak to an employee to get some answers about issues on your account? Thanks

To create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: How to get help

paulet — Sun, 24 Nov 2019 23:01:49 GMT

Having unlimited walk to the USA, but it not working

Re: How to get help

hairbag1 — Sun, 24 Nov 2019 23:03:33 GMT

Only works while you are in Canada. If you're in US, you need a 10 Day US Roaming Add-on.