topic Re: Double charged in Get Support

Double charged

Aimeem — Wed, 05 Jan 2022 13:07:08 GMT

My credit card was double charged when I signed up

Re: Double charged

ShawnC13 — Sun, 24 Nov 2019 20:25:53 GMT

@Aimeem wrote:
My credit card was double charged when I signed up

Did you double click while signing up? You should be able to get the mods to give you a credit for your next renewal.

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Double charged

hairbag1 — Sun, 24 Nov 2019 20:30:16 GMT

@Aimeem wrote:
My credit card was double charged when I signed up

Log into My Account...do you see your second payment as Available Funds ? If so, those $$ will just be applied during your next renewal and your credit card won't get touched that time.

Re: Double charged

PAULRANG18 — Sun, 24 Nov 2019 21:07:20 GMT

The extra funds won't be lost and can be used for your next payment. They will show in available funds. A moderator could give you a refund for the extra charge if you wish to do that.

Re: Double charged

cellphoneuser1 — Sun, 24 Nov 2019 21:11:15 GMT

@Aimeem wrote:
My credit card was double charged when I signed up

Some banks list temp and posted charges. They can appear in both places for a few days. It might be only one. If they did charge twice, you'll need to follow the earlier advice about contacting moderators.