topic Re: Not receiving phone calls or SMS in Get Support

Not receiving phone calls or SMS

timing — Wed, 05 Jan 2022 13:06:57 GMT

Hey all,

For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call.

I tried to look through the forum but really didn't find anything. I haven't changed my plan or added any new add-ons for the last couple of months.

One thing I tried, that I read on the forum, was to report the phone as being lost/stolen, then after a couple of minutes, say it was found and restart the phone. Still nothing.

Any suggestions?

Re: Not receiving phone calls or SMS

Dunkman — Thu, 20 Jun 2019 02:11:59 GMT

@timing

Can you try your SIM card in another phone? To determine whether it is a hardware issue versus Public mobile service problem.

Re: Not receiving phone calls or SMS

PM100 — Thu, 20 Jun 2019 02:14:08 GMT

As a simple first step try turning the phone off and then on again.

Re: Not receiving phone calls or SMS

popping — Thu, 20 Jun 2019 02:19:38 GMT

@timing

From your OP, it sounds like you have been with PM for a while. But I am going to ask a question to eliminate another possibility of not getting incoming calls or texts..

Did you port a number from other provider last couple days?

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 02:21:34 GMT

@Dunkman

I'm trying to find an old cell, but I'm not too sure if I have around.

Also, forgot to mention, I did look at my history, and it is showing that messages were sent.

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 02:22:26 GMT

@PM100

Did that a couple of times already.

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 02:23:27 GMT

@popping

Yep, your right, I've been with PM for a while, so no, I didn't port over recently.

Re: Not receiving phone calls or SMS

geopublic — Thu, 20 Jun 2019 02:29:47 GMT

@timing wrote:
Hey all,

For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call.

I tried to look through the forum but really didn't find anything. I haven't changed my plan or added any new add-ons for the last couple of months.

One thing I tried, that I read on the forum, was to report the phone as being lost/stolen, then after a couple of minutes, say it was found and restart the phone. Still nothing.

Any suggestions?

@timing Make sure you haven't turned on the do not disturb on your phone.

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 02:33:33 GMT

@geopublic

I would have loved if it was that simple, but it's not.

Re: Not receiving phone calls or SMS

PM100 — Thu, 20 Jun 2019 02:50:23 GMT

Are you familiar with doing something like a Network Reset on your phone ? (note you would lose wifi and bluetooth stored connections)

if yes then you could do as follows on an android phone...

To reset the network settings:

Open Settings app.
Tap General management.
Tap Reset.
Tap Reset network settings.
Tap RESET SETTINGS button.
Restart and check for the problem.

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 02:56:25 GMT

@PM100

Just tried, no change.

Re: Not receiving phone calls or SMS

PM100 — Thu, 20 Jun 2019 02:58:18 GMT

when people call you what do they get ? voice mail etc.

does wifi and internet work on your phone?

any recent updates on your phone?

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 03:02:40 GMT

@PM100

1. They get voicemail.

2. WiFi and Internet work (even on data).

3. Phone is up to date.

Re: Not receiving phone calls or SMS

Anonymous — Thu, 20 Jun 2019 03:05:42 GMT

@timing wrote:
@PM100
1. They get voicemail.
2. WiFi and Internet work (even on data).
3. Phone is up to date.

Here's another weird trick that hasn't been mentioned yet...manually add $1 to your account and then restart the phone.

Re: Not receiving phone calls or SMS

PM100 — Thu, 20 Jun 2019 03:05:49 GMT

When you log into your self serve account does everything look copacetic?

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 03:18:07 GMT

@PM100 Everything looks fine. Payment was made and everything is good order.

Re: Not receiving phone calls or SMS

Arcel — Thu, 20 Jun 2019 03:20:08 GMT

See if Call Forwarding is turned on. Go to Settings - Phone - Call Forwarding and make sure it's off...

Re: Not receiving phone calls or SMS

Dunkman — Thu, 20 Jun 2019 03:25:45 GMT

@timing

It is unfortunate that you do not have an extra phone lying around. We are still uncertain whether it is a hardware issue versus PM service.

If all fails, you could try to contact moderator to see whether it is a PM service issue. Expect 1-2 day wait.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving phone calls or SMS

timing — Thu, 20 Jun 2019 03:31:51 GMT

@Arcel

For some odd reason, I don't have that option on my phone.

Re: Not receiving phone calls or SMS

hairbag1 — Thu, 20 Jun 2019 03:34:55 GMT

@timing wrote:
@Arcel
For some odd reason, I don't have that option on my phone.

Sounds like you've tried all the obvious things. How about power down the phone, removing your sim card for a moment, then reinstalling and rebooting. It's a longshot but give it a try. Let us know how you make out. Good luck.