topic Re: Rewards earned but not applied in Get Support

Rewards earned but not applied

Ariful — Wed, 05 Jan 2022 13:06:39 GMT

Hi, as per my account information so far I earned $50 reward (loyalty and autopay). But since the very beginning until today I am paying the same amount of money every month, that means my monthly bill is not being reduced. If the reward amount is not deducted from my monthly bill then what is the benefit of so called reward? Can anyone PLEASE answer me what should I do now to get the reward applied?

Re: Rewards earned but not applied

Dunkman — Sun, 24 Nov 2019 00:05:42 GMT

@Ariful

If you feel comfortable, screenshot your payment history page. Omit any personal information. That would provide useful information.

Don't forget that you also have to pay the plan fee + applicable taxes.

Re: Rewards earned but not applied

hairbag1 — Sun, 24 Nov 2019 00:11:38 GMT

@Ariful wrote:
Hi, as per my account information so far I earned $50 reward (loyalty and autopay). But since the very beginning until today I am paying the same amount of money every month, that means my monthly bill is not being reduced. If the reward amount is not deducted from my monthly bill then what is the benefit of so called reward? Can anyone PLEASE answer me what should I do now to get the reward applied?

Click the ? in lower right side of screen to start process of moderator assistance. Start by typing 'contact a human'...might take a couple of times until you see Contact Moderator or Start a Ticket.

Re: Rewards earned but not applied

geopublic — Sun, 24 Nov 2019 00:34:35 GMT

@Ariful Your credit card amount includes taxes the amounts in your payment history does not. Are you sure you are not getting the rewards?

If they are not being applied you should submit a ticket to PM.

Re: Rewards earned but not applied

Luddite — Tue, 03 Dec 2019 21:31:10 GMT

@Ariful The amount you are asking about is the total you have been rewarded so far.

So, $3 loyalty (i.e. 3 years service) + $2 autopay * 10 months = $50 TOTAL Rewards, so far.

If this is the situation, your cost/30 days will not change until you reach 4 years and Loyalty becomes $4.