topic Re: Payment in Get Support

Payment

lelainabredeweg — Wed, 05 Jan 2022 13:06:26 GMT

Just got public mobile. Why am I prepaying for month in advance?

Re: Payment

dabr — Wed, 19 Jun 2019 17:35:23 GMT

@lelainabredeweg wrote:
Just got public mobile. Why am I prepaying for month in advance?

Because this is a prepaid service only.

Re: Payment

geopublic — Wed, 19 Jun 2019 17:36:10 GMT

@lelainabredeweg wrote:
Just got public mobile. Why am I prepaying for month in advance?

@lelainabredeweg Public Mobile is strictly a prepaid service. No romaing or extra charges. What you pay for is what you get.

Re: Payment

lelainabredeweg — Wed, 19 Jun 2019 17:39:10 GMT

I started my PM account June 17 and prepaid $40. So if I cancel my service today, I wont have to pay the amount it says I owe on July 17?

Re: Payment

dabr — Wed, 19 Jun 2019 17:40:09 GMT

@lelainabredeweg wrote:
I started my PM account June 17 and prepaid $40. So if I cancel my service today, I wont have to pay the amount it says I owe on July 17?

That's right!

Re: Payment

geopublic — Wed, 19 Jun 2019 17:42:04 GMT

@lelainabredeweg wrote:
I started my PM account June 17 and prepaid $40. So if I cancel my service today, I wont have to pay the amount it says I owe on July 17?

@lelainabredeweg Yes, also don't forget to remove your cc info and disable AutoPay before closing your account. (Porting out).

Re: Payment

GinYVR — Wed, 19 Jun 2019 17:42:25 GMT

@lelainabredewegDo note if you cancel today.. there is no refund on the $40 you paid for the plan.

Re: Payment

lelainabredeweg — Wed, 19 Jun 2019 17:43:27 GMT

This is all new for me. I prepaid with Telus when I started my account and when i cancelled they didnt give any refund but actually charged me.

Re: Payment

dabr — Wed, 19 Jun 2019 17:44:19 GMT

@lelainabredeweg wrote:
This is all new for me. I prepaid with Telus when I started my account and when i cancelled they didnt give any refund but actually charged me.

There are no refunds for any prepaid service unfortunately.

Re: Payment

Anonymous — Wed, 19 Jun 2019 17:50:19 GMT

@lelainabredeweg wrote:
Just got public mobile. Why am I prepaying for month in advance?

As mentioned, because this is a pre-pay service.

Another kind of service is what's called post-paid where you get a bill that charges you any extras in the past month but you also pre-pay for the next month plan.

In this pre-pay service, you pay in advance for everything you want. If you don't pay for it up front then you don't get to use it at all. There are no pay per use services here. All pre-pay.

Edit: whoa...ninja'd and then this morphed into another topic by the OP 🙂

Maybe an Oracle could merge the two threads as questions from a single user?

Re: Payment

Anonymous — Wed, 19 Jun 2019 17:53:28 GMT

@lelainabredeweg wrote:
This is all new for me. I prepaid with Telus when I started my account and when i cancelled they didnt give any refund but actually charged me.

Right. That's a post-paid service. You probably sorta got a pro-rated refund but maybe you had a device balance or the usual charges were more than that pro-rated refund so you ended up paying to get out.