topic Help....cannot get into self serve to reactivate my phone service. need customer service in Get Support

Help....cannot get into self serve to reactivate my phone service. need customer service

cschilder — Wed, 05 Jan 2022 13:06:01 GMT

My phone is inactive since i was off work for 4 months. I now want it activated. Cannot get into self serve or anywhere besides the community. Need to find out what i need to do to reactivate my phone asap. can anyone help?

Re: Help....cannot get into self serve to reactivate my phone service. need customer service

Dunkman — Sat, 23 Nov 2019 16:46:26 GMT

@cschilder

If your account was suspended more than 90 days, your plan is closed forever and unfortunately, you lost that number. You need to buy a new SIM card and activate a new line. You could try to get the old number back, but it may be difficult.

Re: Help....cannot get into self serve to reactivate my phone service. need customer service

PAULRANG18 — Sat, 23 Nov 2019 16:55:32 GMT

You needed to reactivate your plan before the 90 day mark and now your account is closed. A new account with PM will need to be activated and a sim card purchased.

Re: Help....cannot get into self serve to reactivate my phone service. need customer service

geopublic — Sat, 23 Nov 2019 17:04:05 GMT

@cschilder You need to purchase a new sim and activate as a new customer using a different email or an alias of your existing one.

Re: Help....cannot get into self serve to reactivate my phone service. need customer service

cellphoneuser1 — Sat, 23 Nov 2019 17:52:51 GMT

@cschilder wrote:
My phone is inactive since i was off work for 4 months. I now want it activated. Cannot get into self serve or anywhere besides the community. Need to find out what i need to do to reactivate my phone asap. can anyone help?

For the parr about getting old nunber back, it is easier if it was originally a Public Mobile number. It's not guaranteed. If the number was originally from another carrier, you might have to try at the other carrier.