topic Re: Text, MMS not always working iPhone SE; can't fully adjust APN in Get Support

Text, MMS not always working iPhone SE; can't fully adjust APN

paxcaritas — Wed, 05 Jan 2022 13:06:00 GMT

Hi There -- two issues here,

1. MMS: Over the last few weeks I've started to have trouble sending MMS (picture) messages on my iPhone SE -- sometimes they go through to the recipient, sometimes not -- but they always "look" like they've gone through on my end (no "message failed to send" note). I looked at the forum and there is some talking of the APN settings, but I don't seem to be able to access the required section. I tried Settings>Cellular>Cellular Data Options> this only leads to "Enable LTE," "Data Roaming," and "Low Data Mode." No other options. I also tried Settings>Cellular>Cellular Data Network> which leads to "APN", "Username" and "Password." The APN is listed at isp.mb.com and the others are blank. I don't have the full list of APN options that are noted in other posts. Any suggestions?

2. I have also simply NOT RECEIVED some regular text messages from another Public Mobile user; on her end they look like they were sent, but nothing came through on my end. Thoughts?

Thanks!

Re: Text, MMS not always working iPhone SE; can't fully adjust APN

Dunkman — Sat, 23 Nov 2019 17:10:38 GMT

@paxcaritas

You should NOT need to change APN settings with iPhones. It should be automatic unless old iPhone like iPhone 5 or older.

Data needs to be working properly for MMS messaging to work. Maybe try a network reset.

Were the other PM friends android phone users? May need to turn SMS messaging on in iMessage settings.

Re: Text, MMS not always working iPhone SE; can't fully adjust APN

geopublic — Sat, 23 Nov 2019 17:10:15 GMT

@paxcaritas Check your iMessage settings make sure SMS and MMS are turned on. If you have access to another phone (not iPhone) maybe not a bad idea to test your sim. If messages go through then it's your phone. If not, submit a ticket to PM.

Re: Text, MMS not always working iPhone SE; can't fully adjust APN

GinYVR — Sat, 23 Nov 2019 17:10:17 GMT

@paxcaritasiOS do not use APN to configure internet settings. I would suggest turning off iMessages and turn it on again and see if the settings will restart itself.

Re: Text, MMS not always working iPhone SE; can't fully adjust APN

PAULRANG18 — Sat, 23 Nov 2019 17:45:14 GMT

Contact a moderator for any complicated issue by clicking on ?, bottom right, and follow instructions. They should reply within several hours or a day. The members have put forth good possible solutions as well.

Re: Text, MMS not always working iPhone SE; can't fully adjust APN

paxcaritas — Sat, 23 Nov 2019 17:57:34 GMT

Hi Everyone,

Thanks for all of the quick help; I was able to try the various suggestions and in the end, it does indeed look like a sim problem, as I tested my sim in an Android and nothing worked (messages or calls); I also tested my Dad's PM sim in my iPhone and everything went through fine.

I'll contact a moderator next.

Thanks again!

Re: Text, MMS not always working iPhone SE; can't fully adjust APN

88cranston — Sat, 23 Nov 2019 18:02:50 GMT

@paxcaritas wrote:
Hi There -- two issues here,

1. MMS: Over the last few weeks I've started to have trouble sending MMS (picture) messages on my iPhone SE -- sometimes they go through to the recipient, sometimes not -- but they always "look" like they've gone through on my end (no "message failed to send" note). I looked at the forum and there is some talking of the APN settings, but I don't seem to be able to access the required section. I tried Settings>Cellular>Cellular Data Options> this only leads to "Enable LTE," "Data Roaming," and "Low Data Mode." No other options. I also tried Settings>Cellular>Cellular Data Network> which leads to "APN", "Username" and "Password." The APN is listed at isp.mb.com and the others are blank. I don't have the full list of APN options that are noted in other posts. Any suggestions?

2. I have also simply NOT RECEIVED some regular text messages from another Public Mobile user; on her end they look like they were sent, but nothing came through on my end. Thoughts?

Thanks!

I have similar problems. With our iPhone SEs.

Just before I begin, when you text a pic...did you turn your data on? It’s a must.

Ok. So I have very little data. 250 mb. So I have it turned off and only turn it on when I need it, use it, then turn it back off.

Since our Telus prepaid plan that we have been on for a decade we refrain from texting at the cost of 50 cents each.

Every one we know and iMessage back and forth with, has an iPhone and we usually iMessage to an email address and stay away from an iMessage to a phone number.

So now with PM, with data and wifi OFF. I can text out in a green bubble. But never get an answer back.

BUT if I turn ON WiFi or data the amswer arrives.

So are my MESSAGE settings wrong?

I did a test with grandson. His data is usually on, my previous text strings on his phone in blue have not been deleted. I asked to turn data off (we were in car so no wifi) and delete previous messages but still no answer to my phone. I asked him to check his settings and his phone number was checked off for “sending messages from”.

So does any one know....is it settings.....is it a iPhone quirk.......is it an iPhone collusion with mobile company’s to force use of data?

I am not sure if it is a iPhone or a PM issue. But vaguely remember on Telus......cellular texting was not an issue...maybe.....maybe not.

Re: Text, MMS not always working iPhone SE; can't fully adjust APN

paxcaritas — Sat, 23 Nov 2019 18:29:02 GMT

Yes, my data was turned on. It looks like I'm having an actual problem with my sim card or my account (can't even make calls now), so I'm in touch with PM about that. If the picture messaging continues to be a problem once the account is working again then I'll have to sort that out separately.

Since I wasn't using iMessages anyway, maybe someone who does regularly use iMessages can speak to your full question.