topic Re: Can I get a refund on an unused add-on? in Get Support

Can I get a refund on an unused add-on?

twiglaser — Wed, 05 Jan 2022 13:05:56 GMT

My dad bought an add-on for 400 international minutes, but neglected to read the list of supported countries. So he's got 400mins that he's probably never going to use. Is there a way he can get a refund on it, or at least remove the add-on and put the 15bucks towards his public mobile balance?

Thanks

Re: Can I get a refund on an unused add-on?

totalUser — Sat, 23 Nov 2019 14:53:02 GMT

Sorry no

But you can try asking moderators to do it. They are not obliged at all to do it, only of it is through the fault of public mobile. But often they do want to please customers so you may be lucky. You can reach them by clicking on the question mark and typing talk to human

Best luck

Re: Can I get a refund on an unused add-on?

Anonymous — Sat, 23 Nov 2019 14:54:29 GMT

@twiglaser wrote:
My dad bought an add-on for 400 international minutes, but neglected to read the list of supported countries. So he's got 400mins that he's probably never going to use. Is there a way he can get a refund on it, or at least remove the add-on and put the 15bucks towards his public mobile balance?

Thanks

If nothing has been used on it then maybe they might credit back your account. They don't have to. The service was asked for. They obliged. So be nice. His account identity will need to be verified.

Re: Can I get a refund on an unused add-on?

twiglaser — Sat, 23 Nov 2019 15:03:30 GMT

The question mark on the bottom right takes me to a chatbot, and theres no human option.

Re: Can I get a refund on an unused add-on?

Anonymous — Sat, 23 Nov 2019 15:14:30 GMT

@twiglaser wrote:
The question mark on the bottom right takes me to a chatbot, and theres no human option.

It's ridiculous. But you need to keep insisting and trying things to get a link that says Submit ticket.

Re: Can I get a refund on an unused add-on?

totalUser — Sat, 23 Nov 2019 15:19:16 GMT

Just type 'talk to human'

It will ask you 'really?' couple of times

Then you'll have a button 'submit a ticket'

You also have an option of sending message directly, you don't get a ticket number but you get the conversation with a moderator started

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can I get a refund on an unused add-on?

twiglaser — Sat, 23 Nov 2019 15:30:40 GMT

Oh wow, okay. Thanks guys, I'll try my luck with the mods!