topic Re: Account suspended, didn't request it in Get Support

Account suspended, didn't request it

phonestuff — Wed, 05 Jan 2022 13:05:34 GMT

I got a text saying my account was suspended because I requested it. I did not request that! I had trouble activating my phone, turns out I needed a new phone, now I have one. Everything is working. Can someone please reactivate it?

Re: Account suspended, didn't request it

geopublic — Fri, 22 Nov 2019 23:01:42 GMT

@phonestuff wrote:
I got a text saying my account was suspended because I requested it. I did not request that! I had trouble activating my phone, turns out I needed a new phone, now I have one. Everything is working. Can someone please reactivate it?

@phonestuff Dial 611 from your device. If your account is active and not reported as suspended then ignore that text because it did not come from Public Mobile.

Re: Account suspended, didn't request it

sandpublic — Fri, 22 Nov 2019 23:09:41 GMT

@phonestuff Public Mobile will only suspend an account if you do not make payment or your number gets ported out. Public does not suspend accounts upon request.

Re: Account suspended, didn't request it

totalUser — Fri, 22 Nov 2019 23:40:58 GMT

It is most likely scam

Can you send the screenshot?

Can you login to your self-serve?

Re: Account suspended, didn't request it

phonestuff — Fri, 22 Nov 2019 23:44:29 GMT

I can log into self serve but it says it's suspended there too. Everything still works though.

Re: Account suspended, didn't request it

phonestuff — Fri, 22 Nov 2019 23:44:56 GMT

Ok thanks.

Re: Account suspended, didn't request it

phonestuff — Fri, 22 Nov 2019 23:48:36 GMT

I dialed it and it said my service has been temporarily suspended. Everything still works though. I had trouble activating before but why would they suspend it for that reason? My $10 off deal better not be gone.

Re: Account suspended, didn't request it

ChuckYeah — Fri, 22 Nov 2019 23:55:07 GMT

If PM or its system erred, you will not lose your plan. Is today your renewal day? If so, this is normal. Plan goes into suspension, eventually Expires, and then renews by morning.

Might not hurt to send @CS_Agent a message in case you have to contact them in the future if you lost your $10 plan.

Re: Account suspended, didn't request it

popping — Fri, 22 Nov 2019 23:59:28 GMT

@phonestuff wrote:
I dialed it and it said my service has been temporarily suspended. Everything still works though. I had trouble activating before but why would they suspend it for that reason? My $10 off deal better not be gone.

Is today your payment due date?

If yes, ignore the expire or suspended warning if and only if your phone is still working. i.e. you can still call, text and use data. The warning is normal at the evening of your payment due date as long as you phone is still working. Your plan will be renewed overnight if you enabled the autopay or added fund to pay for the renewal.