topic Re: My account was charged twice in Get Support

My account was charged twice

Msimon28 — Wed, 05 Jan 2022 13:05:27 GMT

My account was charged twice, and I would like my money back

Re: My account was charged twice

geopublic — Mon, 17 Jun 2019 18:22:46 GMT

@Msimon28 Dial 611 or login online and check you balance. The extra payment might be there and will be used on your next renewal. If not you need to notify PM.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: My account was charged twice

Triguy — Mon, 17 Jun 2019 18:37:47 GMT

PM plans are prepaid so no guarantee for getting a refund but try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account was charged twice

Jackhyf63 — Tue, 18 Jun 2019 23:02:56 GMT

@Msimon28 If you don't mind posting a screenshot for that period we might be able to help you determine what happened.