topic Re: Data disappeared from my account. in Get Support

Data disappeared from my account.

mjrymer — Wed, 05 Jan 2022 13:05:22 GMT

For some reason my 3gb of data disappeared. My 1gb bonus is there and just about used up. Hence the email I received about almost being out of data. I'm paying for for it, but on my account it doesn't show up on the listed items. I haven't changed anything, so I'm not sure why it just disappeared. Please help

Re: Data disappeared from my account.

geopublic — Fri, 22 Nov 2019 21:35:31 GMT

@mjrymer The only reason it disappears is when your data gets used up. So maybe 1GB is not enough.

Re: Data disappeared from my account.

ShawnC13 — Fri, 22 Nov 2019 21:35:51 GMT

@mjrymer wrote:
For some reason my 3gb of data disappeared. My 1gb bonus is there and just about used up. Hence the email I received about almost being out of data. I'm paying for for it, but on my account it doesn't show up on the listed items. I haven't changed anything, so I'm not sure why it just disappeared. Please help

If data is not showing up on the overview page it means that you have used all the data that comes with your plan and are now using any data add-ons you may have.

Re: Data disappeared from my account.

ChuckYeah — Fri, 22 Nov 2019 21:40:32 GMT

@mjrymer When was your most recent renewal day? If it was recently, it might be worth looking at your data usage to see if it adds up. Recently, people have reported their data was not reset on their renewal day. If this happened to you, @CS_Agent should be able to remedy that for you.

Re: Data disappeared from my account.

sandpublic — Fri, 22 Nov 2019 22:35:23 GMT

@mjrymer This is a good article for your review in helping to manage data usage.

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: Data disappeared from my account.

Korth — Fri, 22 Nov 2019 22:36:52 GMT

Just curious... did you sign up with the (now expired) +2GB "BONUSDATA" promo?