topic Re: Customer service Center in Get Support

Customer service Center

athenamatte58 — Wed, 05 Jan 2022 13:05:00 GMT

Is the public mobile system when calling in fully animated?

Re: Customer service Center

Lieux — Mon, 17 Jun 2019 12:04:22 GMT

@athenamatte58 wrote:
Is the public mobile system when calling in fully animated?

Sorry but there is NO customer service with public mobile.

Do you need some help? Because there is a community ready to help !

Re: Customer service Center

mimmo — Mon, 17 Jun 2019 12:16:28 GMT

@Lieux PM has customer service. It's the moderator_team. The only thing as you know is that it is a different model of service. There is no call centre, to get help with issues you contact them via private message. Customers however are recommended to ask questions in community as many issues can be solved here before needing official support.

Re: Customer service Center

Triguy — Mon, 17 Jun 2019 12:20:11 GMT

PM does not offer any phone support. You can post to the public forum to get assistance. Moderators can be messaged to resolve issues.

Re: Customer service Center

Lieux — Mon, 17 Jun 2019 12:24:41 GMT

@mimmo wrote:
@Lieux PM has customer service. It's the moderator_team. The only thing as you know is that it is a different model of service. There is no call centre, to get help with issues you contact them via private message. Customers however are recommended to ask questions in community as many issues can be solved here before needing official support.

Yes I know...but the OP was speaking about calling...I would have specify no CALLING center.

Thanks for the precicion.

Re: Customer service Center

athenamatte58 — Mon, 17 Jun 2019 12:42:49 GMT

I just wanted to really be 100% sure of this, thank you all for your reply.

Re: Customer service Center

jamierr84 — Wed, 19 Jun 2019 00:56:07 GMT

However, if you dial *611 on your phone you can still top up and check your balance via the automated system. This particularly helps me to add data to my phone while I'm out and not near free wifi.