topic Re: Can't receive text messages in Get Support

Can't receive text messages

brynbamber — Wed, 05 Jan 2022 13:04:58 GMT

My friend tested his SIM card in my phone yesterday and I received a bunch of his texts. Since I put my own SIM card back in I can't send or receive text messages. I can call out no problem and it says I have good service.

Please help!

Re: Can't receive text messages

GinYVR — Mon, 17 Jun 2019 11:19:52 GMT

@brynbamberI assume you tried to restart the phone already. Do you and your friend both use Public Mobile? or just one of you? You might try to re enter the APN information for Public Mobile. or else the sure fire way of fixing it is probably reset your phone to default and start afresh.

Re: Can't receive text messages

Bell3 — Mon, 17 Jun 2019 11:20:08 GMT

Sorry to here that, but my suggestion is to send a quick email to the moderator team. Did you flip your SIM in to another phone?

Re: Can't receive text messages

Lieux — Mon, 17 Jun 2019 11:36:30 GMT

@brynbamber wrote:
My friend tested his SIM card in my phone yesterday and I received a bunch of his texts. Since I put my own SIM card back in I can't send or receive text messages. I can call out no problem and it says I have good service.

Please help!

You can try this trick to re-activate your service..Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

Let us know.

Re: Can't receive text messages

geopublic — Mon, 17 Jun 2019 12:22:22 GMT

@brynbamber wrote:
My friend tested his SIM card in my phone yesterday and I received a bunch of his texts. Since I put my own SIM card back in I can't send or receive text messages. I can call out no problem and it says I have good service.

Please help!

@brynbamber

Did you port you number over from a previous provider? If yes, then what you describe is normal until the port is completed.

Re: Can't receive text messages

brynbamber — Mon, 17 Jun 2019 17:57:28 GMT

It worked :). Thank you!!

Re: Can't receive text messages

Lieux — Mon, 17 Jun 2019 18:42:12 GMT

@brynbamber wrote:
It worked :). Thank you!!

Good news!!!