topic Re: Activation issue in Get Support

Activation issue

rugerty100 — Tue, 04 Jan 2022 17:58:55 GMT

Note: I've contacted support, but just posting here as well to see if anyone can help out. 🙂

I attempted to activate my account and port my number over. The red error message "Your activation request has failed. Please contact Public Mobile for help." appeared, and my account does not seem to have been activated.

There was also a second message on that screen that said "To complete your Public Mobile activation, please restart your activation by visiting activate.publicmobile.ca and select a different credit/VISA debit card or payment method"

I placed the Public Mobile SIM card in my phone, and I can call out to other phones (including my own just-ported number from WIND). Caller ID shows as [My Usual Phone #] but I can't call the Public Mobile SIM from another phone. It just leads to my old voicemail.

I received a verification email and validated my email, but I can't access any self-serve features as my account is not set up. Tried using "Forget My Password", but it just says "Sorry, we’re unable to verify your email address.".

Thanks.

Re: Activation issue

PBForMe — Wed, 17 Aug 2016 21:06:05 GMT

This will require one of the PM staff to work their magic. Hold tight they'll fix you right up.

Re: Activation issue

Mary_M — Wed, 17 Aug 2016 21:07:33 GMT

Hey @rugerty100

Welcome to Public Mobile!

Sorry to hear about this - its look like you came across a small hiccup during activation.

Can you please send me your phone number via private message ? We'll complete the activation and port for you.

Thanks!

Mary

Re: Activation issue

rugerty100 — Wed, 17 Aug 2016 21:23:57 GMT

PM'ed, thanks!

Re: Activation issue

Minreau — Wed, 17 Aug 2016 21:42:57 GMT

@Mary_M I am having the exact same problem. Can I PM you my phone number?

Re: Activation issue

Mary_M — Wed, 17 Aug 2016 21:48:35 GMT

Hello @Minreau

Yes you may PM me your phone number 🙂

I'll look out for it,

Mary

Re: Activation issue

Rockdaddy22 — Thu, 18 Aug 2016 13:51:56 GMT

Hopefully both of these cases got solved successfully, if either of you wish to update, that'd be great, welcome to both of you 🙂

Re: Activation issue

rugerty100 — Thu, 18 Aug 2016 14:48:38 GMT

Phone calls and texts sucessfully route to my new Public Mobile SIM.

I've attempted to login to my self-serve account, but it still didn't work.

I then selected "Create Account" instead to try and make an account again.

It worked. I hope I don't have two accounts now, another stuck in limbo.

Re: Activation issue

Rockdaddy22 — Thu, 18 Aug 2016 14:52:17 GMT

Thanks for the update and welcome to the PM family 🙂

Re: Activation issue

Minreau — Fri, 19 Aug 2016 14:27:50 GMT

@Rockdaddy22 Everything works now. Thanks!

Re: Activation issue

Rockdaddy22 — Fri, 19 Aug 2016 19:17:02 GMT

That's great news

Re: Activation issue

rugerty100 — Sun, 28 Aug 2016 19:16:23 GMT

I'm glad the community here exists.

If I decided to just wait for my ticket to go through, I would've had to wait two weeks.

Re: Activation issue

Rockdaddy22 — Sun, 28 Aug 2016 20:36:10 GMT

I'm sorry but it seems to be the case 😞 The communities the best 🙂

Re: Activation issue

Andy1000 — Mon, 29 Aug 2016 21:25:53 GMT

I am having the same problem can you help?

Re: Activation issue

Rockdaddy22 — Mon, 29 Aug 2016 22:24:12 GMT

I'm really sorry to hear that @Andy1000 Shazia_K or Mary_M should be able to help you out in the morning, just hold tight.

Re: Activation issue

Andy1000 — Tue, 30 Aug 2016 04:21:34 GMT

Thank you I will try one of them in the morning.

Re: Activation issue

Rockdaddy22 — Tue, 30 Aug 2016 07:47:56 GMT

@Shazia_K or @Mary_M should make contact with you in this thread in the morning.

Re: Activation issue

Shazia_K — Tue, 30 Aug 2016 13:23:34 GMT

Hello @Andy1000,

I'm sorry about this,

I have received a private message from you, can you please send me the account number with Fido?

Thanks,

Shazia

Re: Activation issue

Andy1000 — Wed, 31 Aug 2016 20:32:36 GMT

Problem solved thank you all.

Re: Activation issue

dlepp — Thu, 01 Sep 2016 13:38:37 GMT

I'm also having the same problem. I sent in an support request 3 days ago but haven't heard back. Can someone help here?

Thanks