topic Re: Cannot make a call in Get Support

Cannot make a call

Mouniratou — Wed, 05 Jan 2022 13:04:49 GMT

Sorry we cannot complete your call. You do don't have an active long distance add on and this call is not covered by your plan. Get an add on by dialing star 611

Re: Cannot make a call

Anonymous — Fri, 22 Nov 2019 00:40:10 GMT

@Mouniratou wrote:
Sorry we cannot complete your call. You do don't have an active long distance add on and this call is not covered by your plan. Get an add on by dialing star 611

Did you try to let it continue on after the recording? Or did the call stop on its own?

Do you have the $10 or $15 dollar plan?

Re: Cannot make a call

PAULRANG18 — Fri, 22 Nov 2019 00:40:57 GMT

You can also buy an add on after logging to self serve and clicking on MY PLAN. 500 minutes for 5.00 Canadian long distance calling is a good deal and any unusd minutes roll over until they are used .

Re: Cannot make a call

Mouniratou — Fri, 22 Nov 2019 00:41:06 GMT

I let it continue and the phone dial the number.

I hanged up and try to make sure it works and now am getting the same recording.

Re: Cannot make a call

Anonymous — Fri, 22 Nov 2019 00:42:49 GMT

@Mouniratou wrote:
I let it continue and the phone dial the number.
I hanged up and try to make sure it works and now am getting the same recording.

Why hang up? There are no extra charges here.

Dial with a 1 in front.

What plan are you on?

Re: Cannot make a call

Mouniratou — Fri, 22 Nov 2019 00:43:50 GMT

I have post paid set up and my next payment is on the 27 of November. So I don't understand why I need by minutes. Very annoying

Re: Cannot make a call

Mouniratou — Fri, 22 Nov 2019 00:45:08 GMT

Am on the $25 plan.

The phone does not even attempt to dial it just hangs up right after the recording plays

Re: Cannot make a call

Anonymous — Fri, 22 Nov 2019 00:48:00 GMT

Did you try the 1 in front?

Re: Cannot make a call

Mouniratou — Fri, 22 Nov 2019 00:50:54 GMT

I tried again with adding 1 to the begining of the number and it worked. I hanged up and tried again. The phone seems to work now.

Re: Cannot make a call

Anonymous — Fri, 22 Nov 2019 00:51:54 GMT

@Mouniratou wrote:
I tried again with adding 1 to the begining of the number and it worked. I hanged up and tried again. The phone seems to work now.

Oh good. So when you tried again, did you use the 1 or not?

Re: Cannot make a call

Mouniratou — Fri, 22 Nov 2019 00:52:41 GMT

I can now dial without the 1 in front and it works.

I am not too sure if the 1 you asked to add fixed it now I do not have add the 1 in front and it works

Re: Cannot make a call

Mouniratou — Fri, 22 Nov 2019 00:55:56 GMT

Yes it works now without the 1 in front.

Thanks for helping

Re: Cannot make a call

Anonymous — Fri, 22 Nov 2019 00:58:03 GMT

@Mouniratou wrote:
I can now dial without the 1 in front and it works.
I am not too sure if the 1 you asked to add fixed it now I do not have add the 1 in front and it works

Interesting. Thanks for the update. It's usually standard practice to use the 1 for a traditionally long distance call. The recording is a hold-over from that. So then it's a simple matter of ignoring the recording when it lets the call go through anyway. But your calls were hanging up.

Interesting.

Re: Cannot make a call

jaguarbass — Fri, 22 Nov 2019 01:17:31 GMT

What type of phone are you using?

Re: Cannot make a call

computergeek541 — Fri, 22 Nov 2019 04:49:36 GMT

@Mouniratou wrote:
I can now dial without the 1 in front and it works.
I am not too sure if the 1 you asked to add fixed it now I do not have add the 1 in front and it works

That sounds like conincidence to me. At Telus, Koodo, and Public Mobile, the 1 is not required, even for long distance and toll free numbers. A long distance call to a Canadian number shouldn't even have resulted in the message that you heard, but rather one about how there could be long distance charges. This sounds like it was a short-lived temporary issue.

Re: Cannot make a call

computergeek541 — Fri, 22 Nov 2019 04:55:47 GMT

@Anonymous wrote:
@Mouniratou wrote:
I can now dial without the 1 in front and it works.
I am not too sure if the 1 you asked to add fixed it now I do not have add the 1 in front and it works
Interesting. Thanks for the update. It's usually standard practice to use the 1 for a traditionally long distance call. The recording is a hold-over from that. So then it's a simple matter of ignoring the recording when it lets the call go through anyway. But your calls were hanging up.
Interesting.

The message about not having a the required long distance add-on is Public Mobile specific. It differs from the "long distance charges may apply" message in the sense that after hearing the one about not having the required add-on, this will never lead to a completed phone call. At Public Mobile, one of example of this message would occur if someone only has a provincial calling plan but tries to call a number in a different province.

Re: Cannot make a call

hairbag1 — Fri, 22 Nov 2019 05:06:35 GMT

@computergeek541 wrote:
@Anonymous wrote:
@Mouniratou wrote:
I can now dial without the 1 in front and it works.
I am not too sure if the 1 you asked to add fixed it now I do not have add the 1 in front and it works
Interesting. Thanks for the update. It's usually standard practice to use the 1 for a traditionally long distance call. The recording is a hold-over from that. So then it's a simple matter of ignoring the recording when it lets the call go through anyway. But your calls were hanging up.
Interesting.
The message about not having a the required long distance add-on is Public Mobile specific. It differs from the "long distance charges may apply" message in the sense that after hearing the one about not having the required add-on, this will never lead to a completed phone call. At Public Mobile, one of example of this message would occur if someone only has a provincial calling plan but tries to call a number in a different province.

Occasionally, this will happen to me. I'll get the "no long distance add-on" message. I hang up and redial...usually only takes 1 redial.

Minor annoyance only.

Re: Cannot make a call

Anonymous — Fri, 22 Nov 2019 05:27:38 GMT

@computergeek541 wrote:
Interesting. Thanks for the update. It's usually standard practice to use the 1 for a traditionally long distance call. The recording is a hold-over from that. So then it's a simple matter of ignoring the recording when it lets the call go through anyway. But your calls were hanging up.
Interesting.
The message about not having a the required long distance add-on is Public Mobile specific. It differs from the "long distance charges may apply" message in the sense that after hearing the one about not having the required add-on, this will never lead to a completed phone call. At Public Mobile, one of example of this message would occur if someone only has a provincial calling plan but tries to call a number in a different province.

Thanks. Got it. I can live with a short-term glitch. Glad the OP got over it.

It's funny...it wasn't my intent to fix the problem for him to use the 1. I was fully expecting him to try the couple tricks we have or to contact the mods. So...coincidence.

Re: Cannot make a call

Mouniratou — Fri, 22 Nov 2019 13:35:41 GMT

This issue is still going on. The only way the phone works is if I add 1 in front of the area code. The numbers that I have dialed with 1 in front will work going forward after every dial.

Mind you am not adding the 1 in the contact list, I just know some numbers so I manually dial it.

I don't want to keep dialing manually.

Re: Cannot make a call

computergeek541 — Fri, 22 Nov 2019 14:38:17 GMT

@Mouniratou wrote:
This issue is still going on. The only way the phone works is if I add 1 in front of the area code. The numbers that I have dialed with 1 in front will work going forward after every dial.
Mind you am not adding the 1 in the contact list, I just know some numbers so I manually dial it.

I don't want to keep dialing manually.

As you've stated that the call did start working without dialing the 1, I beilieve this to be a random and intermitent issue. Either way, some phones have a settings option to add a 1 before any dialed number. Phone numbers can also be edited and saved in that way, although I do realize that you probably aren't enjoying the thought of doing that for each number in your contact list.