topic Re: Just left Public now I need my old bills in Get Support

Just left Public now I need my old bills

dblack337 — Wed, 05 Jan 2022 13:04:39 GMT

Can't seem to log in with my email. Tried to reset my password. Was given this error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Please help me access my payment history.

Re: Just left Public now I need my old bills

Dunkman — Thu, 21 Nov 2019 21:02:58 GMT

@dblack337

If you ported out from Public mobile, your self service account is closed and you are unable to access.

If you need your billing history/invoices, you will need to contact moderator.

Click on the right quesiton mark on this website. Type: contact moderator. Follow prompts to submit ticket to get moderator help.

Re: Just left Public now I need my old bills

mimmo — Thu, 21 Nov 2019 21:06:33 GMT

@dblack337 this link has the info you need to send the moderators

https://productioncommunity.publicmobile.ca/t5/Discussions/Invoice-Request/m-p/174070#M52476

Re: Just left Public now I need my old bills

dblack337 — Thu, 21 Nov 2019 21:14:56 GMT

where is the question mark

Re: Just left Public now I need my old bills

dabr — Thu, 21 Nov 2019 21:18:02 GMT

@dblack337 wrote:
where is the question mark

Try this link: https://publicmobile.ca.ada.support/chat/

Then type in 'rep', then select 'contact us', then select 'submit ticket' and follow the prompts to complete the ticket submission.

Re: Just left Public now I need my old bills

dblack337 — Thu, 21 Nov 2019 21:19:03 GMT

link doesn't work

Re: Just left Public now I need my old bills

dabr — Thu, 21 Nov 2019 21:21:38 GMT

@dblack337 wrote:
link doesn't work

Try the ? mark, bottom right of your screen.

Sometimes you need to clear your cache and cookies and try another browser in incognito mode too.

Re: Just left Public now I need my old bills

dblack337 — Thu, 21 Nov 2019 21:34:09 GMT

Can't see a ? mark

Re: Just left Public now I need my old bills

geopublic — Thu, 21 Nov 2019 21:35:54 GMT

@dblack337 wrote:
link doesn't work

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team