topic Re: forgot email and password self serve in Get Support

forgot email and password self serve

stewbev34 — Wed, 05 Jan 2022 13:04:32 GMT

need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used

Re: forgot email and password self serve

LovesToPM — Thu, 21 Nov 2019 20:00:13 GMT

@stewbev34 wrote:
need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used

Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

Click here.
Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.

Re: forgot email and password self serve

PAULRANG18 — Thu, 21 Nov 2019 20:20:23 GMT

This is a common issue I've read over 2.5 months with PM and the only way to correct is to contact a moderator by clicking ?, bottom right, and following instructions.

Re: forgot email and password self serve

stewbev34 — Thu, 21 Nov 2019 20:36:31 GMT

cant login to my email accoutn

@LovesToPM wrote:
@stewbev34 wrote:
need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used
Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:
Click here.
Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.
You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.

Re: forgot email and password self serve

LovesToPM — Thu, 21 Nov 2019 20:38:44 GMT

@stewbev34 wrote:
cant login to my email accoutn
@LovesToPM wrote:
@stewbev34 wrote:
need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used
Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:
Click here.
Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.
You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.

If you cannot access your email account, then you'll need to contact Moderators for help.

Click on the question mark at bottom right to get started. Open SIMon the chabot and submit a ticket to Moderators.

Re: forgot email and password self serve

Lee — Thu, 06 Aug 2020 22:22:51 GMT

help please I've tried everything to access my account to make some changes I need to add a new bank card for auto-pay but I forgot my password so I cant enter the site.

can you help

tks Lee

Re: forgot email and password self serve

gblackma — Thu, 06 Aug 2020 22:31:05 GMT

@Lee Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: forgot email and password self serve

plmzaqplmzaq100 — Thu, 06 Aug 2020 22:35:26 GMT

if you have a Samsung phone try signing in with Samsung Pass