topic Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of in Get Support

when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of this

kkate — Wed, 05 Jan 2022 13:04:30 GMT

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

dabr — Thu, 21 Nov 2019 19:52:37 GMT

@kkate Did you just port? Have you tried rebooting your phone since inserting PM SIM and activating your account?

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

kkate — Thu, 21 Nov 2019 19:54:04 GMT

I did reboot the phone, but no change.

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

dabr — Thu, 21 Nov 2019 19:56:00 GMT

@kkate wrote:
I did reboot the phone, but no change.

Power off your phone, remove SIM, wait 5 mins, re-insert SIM, restart your phone.

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

kkate — Thu, 21 Nov 2019 19:57:21 GMT

Thanks. I'll try that.

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

PAULRANG18 — Thu, 21 Nov 2019 20:02:32 GMT

Rebooting the phone after reinserting the sim card should get it working properly.

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

LovesToPM — Thu, 21 Nov 2019 20:03:22 GMT

Hi, what phone are you using?

It does not seem to be connecting to PM network.

Can you try the SIM card on another phone?

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

popping — Thu, 21 Nov 2019 20:08:51 GMT

@kkate

WHich phone do you have?

PM does not support GSM(2G). If you have an older unlocked Rogers/FIDO phone which supports only GSM(2G) signal, your phone will not work for PM.

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

kkate — Thu, 21 Nov 2019 20:09:20 GMT

Just removed the sim card and then rebooted and still no luck

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

kkate — Thu, 21 Nov 2019 20:10:27 GMT

phone was working fine up until now

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

kkate — Thu, 21 Nov 2019 20:11:31 GMT

cannot try in another phone. only have 1 phone

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

dabr — Thu, 21 Nov 2019 20:12:48 GMT

@kkate wrote:
phone was working fine up until now

You may want to send a message to moderators via SIMon at this link: https://publicmobile.ca.ada.support/chat/

When talking to SIMon type in:

'rep'

then select 'contact us'

then 'submit ticket'

follow the prompts to complete your ticket submission

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

LovesToPM — Thu, 21 Nov 2019 20:13:48 GMT

How long have you had this phone?

Did you purchase it new?

Is it possible the phone got blacklist?

You can check here:

https://www.devicecheck.ca/check-status-device-canada/

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

THEnewfie — Thu, 21 Nov 2019 20:20:47 GMT

-Recent drops could mess with the sim port (perma-screwed territory)

-certain phone models don't have the ability to connect to the PM network

-recent activation or porting of numbers can sometimes make sims temporarily "not register" and hence "emergency calls only"

-even worse SOME phones have known issues with sim ports where they'll stop working for one reason or another, even when you HAVEN'T hurt your device in any way

-if you have any OLD sims you once used, try it in your current phone. It'll likely say "unregistered on network" or something different than "emergency calls only" ..if it does, your phone is fine 👌

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

88cranston — Thu, 21 Nov 2019 20:26:01 GMT

From what I understand you can call 911 from any mobile phone if it has active or inactive service, SIM or NO SIM. And the "Emergency Call" message is telling you that all this phone can do is an Emergency Call only. So is your SIM card defective, need reseating, or does your phone need a Network Reset OR a reboot??

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

88cranston — Thu, 21 Nov 2019 20:31:22 GMT

I found similar advice here. Click or Press Here

The one thing I missed....did you check your PM account to make sure it is still active?

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

geopublic — Thu, 21 Nov 2019 21:39:29 GMT

@kkate wrote:
cannot try in another phone. only have 1 phone

@kkate Take your phone to a mobile kiosk and ask them if they can test your PM sim card to determine if it is defective or if your phone is the problem.

Re: when I turn my phone on all I can get is a screen that says emergency call. How do I get rid of

srlawren — Fri, 22 Nov 2019 02:43:46 GMT

@geopublic wrote:
@kkate wrote:
cannot try in another phone. only have 1 phone
@kkate Take your phone to a mobile kiosk and ask them if they can test your PM sim card to determine if it is defective or if your phone is the problem.

@geopublic I think we should rule out a second-hand phone that's been blacklisted by the seller. This is sadly a relatively common occurrence.